Description

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The Licensed Professional Counselor is primarily responsible for monitoring services and providing Community Support Services and therapeutic services. The Licensed Professional Counselor uses a basic knowledge of diagnostic characteristics, symptomology of primary mental illness and knowledge of medications, side effects and benefits to provide services in a person-centered, supportive, community-based environment. The LPC is monitored by periodic supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Provides individual and small group training in living skills such as social skills, budgeting, mobility training, grocery shopping, menu planning, cooking, coping skills, personal hygiene, personal organization, home maintenance, etc.
• Provides therapeutic counseling services in accordance with clinical algorithms.
• Assists in completing intake assessments and diagnostic formulations as needed.
• Coordinates services within the Agency and with other community providers.
• Assists with the involvement and education of the consumers family at a level acceptable to the consumer.
• Assists with monitoring and continued assessment of assigned consumers. These activities may require home visits.
• Responds to crisis or potential crisis situations and ensures the appropriate level of care through the coordination of services or the provision of community support services.
• Assists with on-call services in accordance with Agency procedures.
• Facilitates skills training and therapeutic groups.
• Provides transportation for consumers in an agency-provided vehicle to and from community resources or social activities as needed.
• Assists consumers in planning and implementing social/leisure activities as appropriate, including taking consumers into the community for outings and social/leisure skills development or maintenance.
• Documents services in the automated clinical record keeping system with 24 hours after services have occurred.
• Maintains required productivity levels as outlined in Center policies.
• Maintains confidentiality of information concerning consumers and family members.
• Provide overall service coordination, referral, linkage, and advocacy to consumers with varying needs. Perform duties in concert with other members of an interdisciplinary treatment team.
• Complete a psychosocial assessment on each new admission. Upon assessment as clinically indicated. 100% compliance expected.
• Formulate individual service plan based on assessment findings on all new admissions. 100% compliance expected.
• Develop measurable objectives and goals agreed upon by the consumer.
• Actively assist in obtaining and modifying goals as needed.
• Document attempts to involve consumer, service providers, and caregivers unless opposed by the consumer) in service plan process.
• Review service plans every three months or as clinically indicated. 100% compliance expected.
• Participate in interdisciplinary team staffing. Present psychosocial assessment findings. Encourage consumer to attend staffing. Update team on progress or lack of progress in reaching agreed upon goals. Provide relevant information that might effect treatment.
• Follow-up assigned consumers who miss a scheduled clinic appointment. Document attempts to contact consumer. Report repeated unsuccessful efforts to contact the treatment team.
• Follow-up within 24 hours on assigned consumers who access emergency services. Report status-disposition to treatment team. 100% compliance expected.
• Provide crisis intervention. Make home visits, initiate mental illness warrants, work with police and other public servants as a needed to address crisis.
• Facilitate inpatient admission upon request of the treatment team. Provide continuity of services throughout inpatient stay. Participate actively in discharge planning. Meet with the consumer within 5 days of discharge into the community.
• Provide individual, family, and group rehabilitation sessions. Evaluate progress of counseling session, solicit feedback from consumer(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
• Co-facilitate family education workshops.
• Identify and assist consumers in obtaining entitlements by providing referrals, advocacy and negotiation, as needed.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

EDUCATION AND EXPERIENCE:

• Masters degree in Counseling, Psychology, or related field with 2 to 3 years of specialized experience.
• FULLY LICENSED PROFESSIONAL COUNSELOR

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables
• Ability to carry out oral and/or written instructions.
• Ability to operate as a team member, yet able to make positive, individual judgments.
• Ability to assess needs of consumers and implement a training plan.
• Ability to maintain a list of resources in the community.
• Ability to recognize and report side effects of psychoactive medications.
• Ability to assess a potential crisis situation and ensure the delivery of services at the proper level of care.
• Ability to call in clinical information for authorization.
• Ability to work collaboratively with co -workers.
• Ability to work in a high stress environment, take initiative and be creative.
• Ability to drive a multi-passenger vehicle.
• Ability to successfully use an automated clinical record keeping system.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

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Qualifications