Based on our internal equity review process, the starting salary for this position will be $16.28
The current full hourly range for this position is $16.28 - $17.75

Come work on Puget Sound and join the team at Point Defiance Marina! Located on the water in the heart of Point Defiance Park, the marina has been serving Tacoma’s recreational boating community for over 100 years. Point Defiance Marina hosts nearly 300 tenants who house their boats in the facility, as well as a convenience, tackle, and souvenir shop. This position will perform a variety of duties related to the operation and maintenance of the Point Defiance Marina including but not limited to: perform retail sales of boating and fishing equipment, fuel, bait, boat rentals, and gift items, operate boat lift system to launch and retrieve both tenant and rental boats, sell Washington state fishing & hunting licenses, operate marine fuel pumps, accept tenant payments for boat storage, provide information to the public, and perform general cleaning of boats, equipment, and facilities.

Work where you play!
Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live.

Who We Are
Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks’ mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70 parks, 80 miles of trails, 1,000 acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.

Why You’ll Love it HereCome work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team. On top of that, you’ll wake each day knowing that you’re helping make Tacoma a great place to call home.
 
Position Information

Provide a high level of customer service to patrons during a variety of events, programs, and rentals. Customer Service Assistants also responsible for providing assistance to Recreation participants and security for the facility. 

In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

• Provide information to the public concerning activities, programs, policies, regulations, and schedules. 
• Understand, explain, and enforce facility rules. 
• Effective, professional, and respectful interactions with patrons and team members. 
• Maintain accurate accounting of funds received from patrons. 
• Ensure facility and grounds are kept neat, clean and litter free; perform basic custodial and light maintenance duties. 
• Understand and follow direction given. 
• Assist with set up and take down of rentals, programs, events and other activities.
• Provide a positive attitude toward program participants and staff; encourage and serve as a positive role model for program participants. 
• Escalate problems, concerns, and emergencies to supervisor in a timely manner. 
• Administer first aid as needed. 
• Contribute to an environment of teamwork and respect. 
• Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals. 
• Perform clerical duties as needed.
• Maintain regular, reliable, and punctual attendance. 
• May operate a Point-of Sale system and other software applications. 
• Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards and expectations.
• Perform other duties as assigned. 

• At least 16 years of age.