3 Performance Manager Jobs in Scranton, PA
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Metro One Loss Prevention Services Group (Guard... is Hiring a Performance Manager Near Scranton, PA
Performance Manager Summary:
The Performance Manager will ensure all scheduled shifts are filled with qualified, loss prevention officers. This position will interface with Senior Management, Recruiter(s), Scheduling Staff. The Performance Manager will also ensure that qualified candidates are continuously sources and interviewed, creating a pipeline of qualified staff for assignment.
Position Requirements:
- 2-3 years of recruitment and management experience
- Requires local travel
- Must be willing to participate in the Company’s pre-employment screening process and continuously meet any applicable state, county and municipal requirements.
- Competitive compensation based on experience
- Health, Dental, and Vision offered
- Opportunity for growth
- Manage scheduling roll call, and on call officers for assigned clients.
- Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.
- Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
- Maintain adequate staffing levels.
- Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
- Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.
- Issue written documentation to staff when warranted and maintain liaison with Human Resources.
- Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.
- Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
- Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
- Implement measures to reduce turnover.
- Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
- Provide immediate response to payroll discrepancies filed by officers.
- Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.
- Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.
- Utilize Guard-Tour Application for documenting field visits.
- Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
- Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.
- Strong oral and written communication skills
- Familiarly with HR and scheduling software programs
- Outgoing personality with strong organizational, leadership and customer service skills
- Experience in recruiting functions and client relations
- Must have at least two years of management experience
- High energy, excellent focus, relentless drive, team player
- Ability to multi-task and meet deadlines
Job Summary
Full Time
$105k-136k (estimate)
04/13/2024
04/29/2024
The job skills required for Performance Manager include Customer Service, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Performance Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Performance Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Performance Manager positions, which can be used as a reference in future career path planning. As a Performance Manager, it can be promoted into senior positions as a Leadership Development & Planning Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Performance Manager. You can explore the career advancement for a Performance Manager below and select your interested title to get hiring information.
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