Starbucks Barista

POSITION SUMMARY

Provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

ESSENTIAL JOB FUNCTIONS

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products • Collaborate with associates and promote teamwork to help achieve company/store goals • Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices • Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink • Recommend coffee shop items to customers to ensure they get the products they want and need • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise • Check product quality to ensure freshness; review “sell by” dates and take appropriate action • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer • Label, stock and inventory department merchandise • Report product ordering/shipping discrepancies to the department manager • Stay current with present, future, seasonal and special ads • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair • Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

BEHAVIORS/SKILLS PUTS THE CUSTOMER FIRST:

Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

COMMUNICATES EFFECTIVELY AND CANDIDLY: Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

ACHIEVES RESULTS THROUGH TEAMWORK: Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

LEADS THROUGH POSITIVE INFLUENCE: Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

COACHES AND DEVELOPS OTHERS: Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

LEADS CHANGE AND INNOVATION: Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

EXECUTES WITH EXCELLENCE: Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

PROVIDES CLEAR AND STRATEGIC DIRECTION: Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

SAFETY AWARENESS: Identifying and correcting conditions that affect employee safety; upholding safety standards.

MINIMUM POSITION QUALIFICATIONS • Excellent customer service skills

Job Type: Full-time

Pay: From $16.10 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Café
• Coffee shop

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Shorewood, WI: Relocate before starting work (Required)

Work Location: In person