Make a difference while working with one of the best non-profit employers in the Bay Area! Some of the things you will do: Meet new clients and assess their needs in order to coordinate medical services for them, develop an individualized plan for each patient, and work with the client, guiding them through the services and ensuring that their medical needs are met in a compassionate and meaningful way.

An ideal candidate will have have a degree in human services (or similiar) and a passion for caring for others, especially those in the LGBTQ community.

We are looking for someone who is energetic, organized, and compassionate in this highly valued role.

At Metro Inclusive Health, our employees enjoy…

Purpose-driven work

Work-Life balance (hybrid work options, flexible scheduling, amazing culture)

A truly inclusive workplace that values you (diversity in all its wonderful forms is welcome here!)

14 days of vacation to start! (we love our time away!)

Excellent pay (extremely competitive, especially for a non-profit)

Bonuses

A generous retirement plan with 5-7% company match

Medical Insurance, vision and dental insurance (we take care of you!)

Short and Long term disability insurance

Education benefits

Pet benefits

Paid holidays, including Juneteenth and reduced holiday hours

Casual dress code

Come join us! www.metrotampabay.org/careers

JOB DESCRIPTION

The Medical Case Manager position provides case management services to individuals living with HIV/AIDS. The Medical Case Manager provides a range of client-centered services to link clients with health care, psychosocial, and other services. The Medical Case Manager coordinates and follows-up with the client regarding medical treatment to ensure timely delivery of services, coordinated access and continuity of care.

Primary Tasks/Responsibilities:

• Initial assessment of service needs.
• Development of a comprehensive, individualized service plan.
• Coordination of services required to implement the plan, including coordination and follow-up of medical treatments.
• Continuous client monitoring to assess the efficacy of the plan.
• Re-evaluation of the care plan at least every 6 months with adaptations as necessary.
• Treatment adherence counseling to ensure readiness for and adherence to complex HIV treatments.
• Work collaboratively with medical providers, other community partners, members of client’s treatment team, and other agency personnel to promote adherence to treatment.
• Accurate and complete documentation of activity through case notes, assessments and other forms.
• Advocate for appropriate services for client based on need and assessment.
• Periodic review of client utilization of services
• Foster client independence though informing clients about systems of care and teaching the client to navigate these systems whenever possible.
• Conduct visits with clients in varying settings including in the community and the client’s home (at least once annually).
• Maintain knowledge of local community resources as well as applicable state and federal resources
• Arrange supportive services for clients including assisting client with completing food and transportation referrals, emergency financial assistance, and more.
• Provide benefits counseling by assisting eligible clients in obtaining access to other public and private programs for which they may be eligible (e.g., Medicaid, Medicare Part D, State Pharmacy Assistance Programs, Pharmaceutical Manufacturer's Patient Assistance Programs, other state or local health care and supportive services, and insurance plans through the health insurance Marketplaces/Exchanges).

Education/Professional:

• Bachelors’ Degree in the human services field.
• Minimum of one year work experience within a social service setting/case management or related field.
• Experience working in the HIV/AIDS field preferred.

Knowledge, Skills and Competencies Required:

• Must be able to speak, read, and write proficiently in English. Language requirement may vary by position. Bilingual (Spanish speaking) is required.
• Knowledge of HIV/AIDS.
• Awareness and sensitivity to cultural differences, varying sexual orientations, and psychosocial issues concerning the AIDS pandemic.
• Must be able to understand and use word processing and basic computer software programs.
• Ability to lead others.
• Ability to recognize and adhere to professional boundaries and standards.
• Ability to make decisions based on good judgment.
• Flexibility to adapt to changing environment.
• Ability to use de-escalation techniques.
• Ability to work independently in varying settings, specific to position, such as in the jails and off-site clinic.

Requirements:

• Meet and maintain established Minimum Standards of Care
• Attend training sessions as required by the Grantee/Lead Agency, Health Resources and Services Administration, and/or the Florida Department of Health.
• Must possess and maintain valid Florida driver’s license and proof of insurance
• Must have reliable and accessible auto vehicle.
• Must pass necessary fingerprinting, Level II background checks and employment eligibility verification through the U. S. Department of Homeland Security’s E-Verify system, https://e-verify.uscis.gov/emp.
• Must complete and provide a certificate of attendance for case management training provided by the Florida Department of Health, Bureau of HIV/AIDS Community Programs Unit.
• Must complete Department of Health Core Eligibility Training
• Complete all other trainings including AETC modules & in-house trainings.
• Must complete Certified Application Counselor Program for the Federally-Facilitated Marketplace.

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• working in the field of HIV/AIDS: 1 year (Preferred)
• medical case management: 1 year (Required)

Ability to Relocate:

• Pinellas County, FL: Relocate before starting work (Required)

Work Location: In person