JOB.TITLE

Requisition #: req6888

Shift: Days
FTE status: 1
On-call: No
Weekends: No

General Summary:

Under limited direction, the Patient Financial Experiences Rep is responsible to assist patients in resolution of Hospital and Professional billing and insurance concerns. In addition, Patient Financial Experiences Rep will aid patients in enrolling in Financial Assistance or supplemental payment plans such as Care Payment; provide charge estimates, and collect payments. Goal is to provide exceptional customer service to all callers while ensuring prompt, accurate reimbursement for services rendered.

Requirements:

• Minimum high school diploma or GED required.
• Two (2) years of experience working in an accredited hospital, physician office or medical call center.
• Background in facility and professional claims resolution preferred.
• Knowledge of medical terminology, ICD-10, CPT codes preferred.
• EPIC or Revenue Cycle Certification a plus.
• Ability to work independently with minimal supervision.
• Excellent oral and written communication skills.
• Proficiency with computer functions, including ability to use automated systems for third party billing and insurance follow up.
• Professional, business-like appearance and demeanor.
• Recognizes and reports problems, errors and discrepancies to management.
• Shares information with co-workers.
• Ability to contribute to team efforts.

Essential Functions and Responsibilities: