The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and existing Members by providing information about Metro’s products and services, assists and advises Members in determining which products and services best meet their needs, opens Member accounts and provides problem resolution. SSRs participate in sales and service programs and contribute to branch sales goals, providing referrals to retail partners as appropriate. As a representative of the Metro brand, you’ll adhere to Metro’s policies, procedures and regulations in providing excellent, quality service to members, co-workers, and management. Core Responsibilities:Process a variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc.Balance work on a daily basis and stay within defined balancing guidelines.Provide information relative to Metro Credit Union policies and procedures to new and existing members. Perform needs assessment to determine the best financial solution or product for members.Verify all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork.Conduct consumer loan interviews; aid members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicate status of loan applications to members. Contribute to sales and referral programs including branch sales goals. Cross sell products by answering inquiries and informing members of new services and product promotions. Make effective referrals to retail partners.Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.Maintain member confidence and protect bank operations by keeping member information confidential.Train on additional secondary skills such as outbound collection calls, processing loans, answering calls from the call center, and assist other departments as required by the Universal Service program. Participate in and strive to achieve assigned program goals. Requirements:Education and Experience High school diploma or equivalentMinimum of 1 year of banking experience preferredSkills and TraitsExcellent communication skills with a demonstrated ability to focus on the customerAbility to perform work with accuracy and attention to detailPrevious financial services and sales skills preferredGeneral knowledge of computer software, data input, and Windows-based applicationsDependable, responsible, and a commitment to excellenceAbility to use office equipment (calculators, ATMs, cash dispensers, coin counters, etc.) and lift teller drawers and bags of coins that can weigh up to 50 pounds Why Join our team:Starting payrate is $24.04/hourComprehensive Benefits Package: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week:Benefits vendor provides 100% of prescription co-pays and assists with negotiation of co-pay pricesWellness vendor assists with reimbursement of wellness expenses on quarterly basisEmployee Assistance Program; Flexible Spending Account; and a range of voluntary benefits (LTD, STD, AD&D)Discounts on Pet Insurance401(k) with matching plan & safe harbor plan – allowing every employee to save for retirementSales Incentive eligibility for Retail employees; Annual bonus eligibility for Back Office employees; company-wide annual retention bonus vesting programFinancial Wellness offerings: Emergency Loan Program for Employees; Employee-focused seminars & webinars on Financial literacy and wellness Three weeks paid vacation time; 3 Personal days; 11 HolidaysStrong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goalsGrowing, dynamic environment with a stellar team of co-workers. We celebrate with each other with company-wide monthly breakfast and monthly lunch events; quarterly department events; a summer outing; an annual Employee Recognition event; a Holiday Dinner & Dancing evening - and much more!Exceptional Learning & Development department, offering classroom, on-the-job, online courses, and shadowing/mentoring opportunities All retail positions located within our branches do not offer remote work arrangements and require initial training on-site in our Chelsea location.