Be unstoppable with us! Metro by T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview The Retail Associate Manager, Metro works to lead and develop the store team in order to deliver Metro by T-Mobile’s aspirations of earning a place in our customer’s hearts and Retail Sales Representative's success.

Job Responsibilities:

• Responsible for infusing every store’s Retail Sales Representatives with a passion for Metro by T-Mobile’s Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. • Ensure that every need the customer has when coming into the store is met and that employees’ build the customer’s confidence by making their experience comfortable, simple and by solving the whole problem. • Complete observations of Retail Sales Representatives’ interactions with customers, including feedback, to be used in development, training & coaching conversations. • Effectively manage customer wait time. Keep current on products, services and promotions. • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Retail Sales Representatives to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time. • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

Education:

• High School Diploma/GED (Required)

Work Experience:

• 1 year customer service and/or sales experience, retail environment preferred

•  Knowledge, Skills and Abilities:

• Communication

• Leadership

• Store Operations

Licenses and Certifications:

• At least 18 years of age • Legally authorized to work in the United States

Travel: Travel Required (Yes/No): Yes

DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Metro by T-Mobile's Commitment

Never stop growing! Metro by T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Job Types: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 31 – 38 per week

Benefits:

• Health insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Highland Park, CA: Relocate before starting work (Required)

Work Location: In person