JOB PURPOSE:

We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a team supervisor, you will be responsible for leading the team who is managing our relationship with customers and enhancing our overall customer experience.

JOB DESCRIPTION:

• Goal setting for the team
• Coach and mentor team members to achieve their goals
• Keep track of progress in terms of KPIs
• Maintain the high standard of servicing
• Building a strong relationship with the new and existing clients.
• Educating clients about various insurance policies
• Communicating with the clients and maintaining a good rapport with them.
• Explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor's degree in sales, marketing, or related field. (MBA is a plus)
• 5- 8 years experience in a similar role.
• Experience with managing a team
• Excellent written and verbal communication skills in English (Arabic is a plus)
• Ability to manage a team of 10 members

COMPETENCIES REQUIRED:

• Ability to remain calm and professional in stressful situations.
• Comfortable speaking with clients, whether over the phone or in person
• Persuasive argumentation and listening skills
• Problem Solver
• Friendly personality, with excellent interpersonal and sales skills
• Resilient spirit and persistent nature
• Empathy and patience
• Desire to receive feedback and improve performance