The Client Service Consultant II (CSC II) has overall accountability for the day-to-day administrative service support of multiple Regional Markets account clients. The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Overall accountability for the day-to-day administration of multiple or complex clients, including:

Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams

Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction

Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.

Serves as a key resource and may serve as a subject matter expert to Customer Unit and Regional Market accounts. Partners with Proposal Unit to research and respond to RFP questionnaires

Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance

Comprehends competitors’ products, industry trends and legal developments impacting business

Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Required:

Preferred: