Knowledge/Skills/Abilities

• Proven record of providing excellent customer service.
• Working knowledge at basic proficiency level for windows-based software applications.
• Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
• Excellent interpersonal skills.
• Proficient in use of basic office equipment; multi-line phones; and data entry.
• Ability to learn, synthesize and maintain up-to-date working knowledge of the department, personnel, and changing technology.
• Ability to perform computerized data collection and entry and to navigate in a windows environment.
• Ability to organize tasks and maintain control of work flow.
• Demonstrated ability to resolve routine problems using policies and procedures.

Key Job Responsibilities

• Pull orders from TRACE for current and future appointments.
• Coordinates and participates in activities relating to the retrieval and distribution of x-ray images/films, CD burning, and importing CDs ensuring adherence to procedures and policies.
• Communicates daily via telephone, fax, email to physicians, referring physicians, physician offices, and patients.
• Courteously greets Associates, visitors and other customers; determines their needs and provides information or directs them to the appropriate person.
• Answers the telephone and screens calls in a timely, courteous manner. Obtains information required for response to the caller. Direct calls as appropriate to other parties, and/or takes accurate messages.
• Sorts, prepares, and delivers incoming/outgoing mail.
• Orders and maintains supplies, materials, equipment, etc., for the department. Monitors utilization of materials and office supplies, orders supplies to ensure adequate inventory, and ensures adherence to budget.
• Monitors condition of office equipment and common areas and takes personal responsibility to resolve problems in a timely manner.
• Maintains filing systems by receiving, sorting, and distributing documents for filing; create files and records as necessary using judgment and knowledge of office requirements, updating files and records and retrieving and storing files as needed.
• Demonstrates professional work behavior and customer service routinely in all interactions.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.