This individual is responsible for managing, organizing, maintaining, and updating content within MHM’s SharePoint environment, ensuring it meets user needs effectively. They collaborate with different departments to understand their content requirements and structure SharePoint sites for easy access and collaboration. This role is critical as it serves as the “voice of the customer” and is a liaison between business and technology teams across all functional areas.

• Quality Assurance: Collaborates with supported teams to define business use cases, validate system functionality, and ensure the delivery of high-quality solutions. Performs user acceptance testing and provides timely feedback.
• Customer Satisfaction: Works collaboratively with all internal and external resources to maintain the highest levels of customer satisfaction.
• Process-based Management (PBM): Assesses and resolves problems, completes audits, identifies trends, determines process improvements needed, and implements necessary changes in accordance with the organization’s PBM framework.
• Data-driven Performance Measurement : assists in preparing, statistically monitoring, and reporting key performance measures for SharePoint projects implemented.

• Content Management & Strategy: Oversees the organization, refinement, and standardization of SharePoint sites.
• SharePoint Implementation: Leads the rollout of SharePoint solutions, tailoring deployments to support and enhance the workflows of various functional areas within the organization. Helps plan, develop, and configure document libraries and site collections.
• User Support & Engagement: Provides comprehensive support to users, from troubleshooting to personalized training, to ensure optimal use of SharePoint features.
• Access Control & Security: Manages user access permissions with an eye for security and compliance, ensuring appropriate access levels are maintained.
• Customization & User Experience: Helps customize SharePoint sites to enhance functionality and visual appeal, adjust basic layouts, and create workflows to automate processes to align with user needs and corporate branding.
• Performance Monitoring: Utilizes analytics to monitor site usage, user feedback, improvement opportunities, and the impact of changes.
• Guidelines & Best Practices: Develops and enforces SharePoint usage policies, promoting effective and efficient platform use across the organization.
• Industry Trends and Best Practices : Stays updated on the latest industry trends, emerging technologies, and best practices related to SharePoint and its integration with other collaboration, communication, and document management solutions. Proactively identifies opportunities for innovation and process improvement.
• Troubleshooting and Support : As a subject matter expert, responds to SharePoint reported incidences and service requests.
• Project Management : Plan, executes and oversees the implementation of new, SharePoint applications and services.
• Security, Governance & Compliance: MHM is dedicated to protecting patient data at MHM, and ensuring compliance with HIPAA, HITECH, and HITRUST requirements.