Café Barista / Cashier – ROOST Baltimore, MD 

Job Description Café Barista / Cashier

ROOST Apartment Hotel we provide an environment to those in need of a temporary living arrangement that evokes a sense of place, comfort, and enlightenment that is both convenient and affordable. ROOST provides personalized services and thoughtfully designed accommodations that meets the emotional and creature comfort needs of residents in transition. Everything ROOST does is based upon human interaction and how design can alleviate as much of this stress as possible. Executing this is the key to building an emotional connection with our residents and winning their lifelong loyalty and vocal support as brand ambassadors.

Job Overview:

Café Baristas / Cashiers are responsible for making quality beverages, specialty hot drinks, taking and preparing orders, working the cash register, and cleaning and stocking the store. Baristas must be able to complete tasks quickly and efficiently while also making sure to provide exceptional customer service. Baristas will also maintain a clean the café and market, update displays, and continuously expand your knowledge of food and beverage quality and presentation.

Responsibilities and essential job functions include but are not limited to the following:

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Communicates information and issues to supervisors so that they can respond as necessary. 
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. 
• Follows all cash management and cash register policies and ensures proper cash management practices are followed.
• Maintains regular and consistent attendance and punctuality.
• Follows health, safety and sanitation guidelines for all products.
• Utilizes operational tools to achieve operational excellence during the shift.

Qualifications:

• Minimum of 1 year of experience as a barista in a high-volume coffee shop or café 
• Excellent communication skills, both verbal and written, with the ability to interact professionally with guests, colleagues, and vendors.
• Proficiency in point-of-sale (POS) systems
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the demands of the business.
• Ability to carry, lift, push, pull items weighing up to 50 pounds. Ability to bend, stoop, and kneel.