Description

Here at Metcalfe’s Market, our seafood and butcher shop understands the importance of quality in the centerpiece of your meal. You will work alongside some of the most experienced and talented butchering experts in Madison. You will build a relationship with your shoppers to help them choose what’s going on their dinner tables.

You will get to know our wide variety of seafood, and learn to help shoppers identify the best selections. Every day will bring new experiences and interactions!

At Metcalfe’s Market, our family is full of dedicated chefs, foodies, students and teammates who work toward a common goal – providing a great experience for each other and our shoppers. Curiosity and passion drive us!

Summary: This individual will provide front line customer service within the seafood department, as well as weighing, wrapping and labeling seafood selections for customers. Performs duties that comply with local health code and follow proper safety procedures and standards. This position requires working weekends and holidays based on department staffing requirements.

Essential Duties: Essential job duties for this position include the following items.

• Receives and fulfills all customer orders
• Wraps, weighs, labels and displays all merchandise
• Stocks display case and rotates merchandise as requested
• Assists customers with all inquiries and requests
• Operates machinery by following proper department production and safety standards, as needed
• Inspects and reassembles equipment for use and perform routine maintenance as assigned
• Cleans and sanitizes work area, equipment and utensils in compliance with health code
• Sustains a high level of product knowledge and product preparation
• Demonstrates excellent customer service standards
• Works toward continuous quality improvement
• Ensures accurate pricing by placing the corresponding price and ingredient labels on each package
• Upholds Metcalfe’s culture, customer service, and performance expectations
• Upholds, supports and promotes all company policies and procedures
• Other duties as assigned

Physical Demands

• Talk and listen; stand and walk; push and pull; reach and lift, grasp and feel; climb, balance, kneel and stoop; repetitive motion; vision to distinguish for pricing and food safety.
• Weight/force used average 20 lbs and periodically up to maximum 50 lb

Environment and Equipment

• Retail may be fast-paced and noisy, with time-sensitive activities and service required. 
• Equipment may include computers and phones, food safety and preparation tools and appliances, compactor, and power jack.
• Temperatures may vary for coolers, freezers, around heat-producing equipment, and during outdoor duties.

Education and Experience

• Preferred, not required: High school diploma or general education degree (GED).
• Preferred, not required: 6 months of retail or grocery experience.

Knowledge, Skills and Abilities

• Ability to read, write, perform basic math skills, and comprehend instructions.
• Ability to deal tactfully and positively with customers and team members.
• Ability to problem solve effectively.
• Proficiency with American money and weight system.
• Proficiency with a computer and the ability to quickly learn department technology.