Overview: We are seeking a talented ServiceNow Solution Architect with a focus on Customer Service Management (CSM) to join our team. This role involves designing and implementing complex systems, integrating ServiceNow with various modules and external systems to meet technical and functional requirements.

Responsibilities:

• Architect and implement ServiceNow CSM, integrating it with other modules and external systems.
• Conduct architectural analysis, evaluation, and design of systems to solve complex business and technical problems.
• Lead the development and customization of ServiceNow applications, modules, and workflows.
• Review existing system architecture and recommend improvements.
• Investigate change requests, estimate work scale, and input required.
• Specify functional and technical requirements for complex business problems.
• Implement architectural governance, standards, and metrics.
• Ensure team members understand system architectural implications of requirements.

Requirements:

• 10 years of experience in designing complex systems, integrating products like ServiceNow with Telecom Enterprise Architecture.
• 5 years of implementation experience with ServiceNow CSM, TSM, ITSM, and UI builder.
• Expertise in ServiceNow architecture, CSM Platform capabilities, configuration, integration, and data security.
• Strong understanding of system architecture, design, and delivery in the ServiceNow platform.
• Ability to optimize the ServiceNow data model and enforce coding standards and conventions.
• Experience in performance analysis, health checks, and system architectural implications.
• Excellent communication and organizational skills.
• Ability to effectively deal with stakeholders in challenging situations.
• Ability to navigate through complexity and ambiguity.
• Understanding of regulatory requirements and organizational standards, including security.
• Knowledge of system design life cycle models and cloud computing architectures.
• Planning and decision-making skills.
• Proficiency in problem-solving, critical thinking, and decision-making.
• Ability to use a variety of design tools.