Responsibilities:

• Utilize knowledge of software applications and hardware to address customer needs effectively.
• Actively engage with customers to understand their requirements and provide appropriate solutions.
• Communicate regularly with customers to keep them informed of progress and any relevant updates.
• Respond promptly to multiple customer and employee/contractor requests.
• Collaborate with team members to achieve company/group objectives.
• Travel up to 30% of the time using personal vehicle, with reimbursement for mileage and travel expenses.

Requirements:

• Proficiency in software applications and hardware.
• Strong customer service skills.
• Ability to translate technical knowledge into customer benefits.
• Excellent communication and listening skills.
• Judgment to handle various customer and employee/contractor demands.
• Willingness to work collaboratively in a team environment.
• Proven customer support experience.