JOB OVERVIEW

JOB TITLE

ACCOUNT SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE I

PECIALIST

OFFICE

REPORTS TO

CUSTOMER SERVICE MANAGER

JOB DESCRIPTION

Assist customers with orders and solicits product

DUTIES & RESPONSIBILITIES

• Receives inbound calls & emails from customers
• Enters and processes customers orders using the Direct Order Entry System
• Arranges shipping of orders through the shipping department, common carrier services and provide freight quotes
• Monitors order schedules to track order progress
• Contacts production control and shipping department to arrange order to be processing and shipping of orders
• Quoting prices to inquiring customers vis phone thru quote system
• Issues credits and return authorizations
• Makes daily outbound calls to customers and dealers to solicit product sales
• Reviews dealer sales using monthly sales reports
• Analyzes sales levels and suggests new sales strategies
• Resolves problems with freight damage and shortages
• Corresponds to other departments through the interoffice e-mail system

SKILLS & ABILITIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and write routine reports and correspondence
• Speak effectively before groups of employees in the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and write routine reports and correspondence
• Speak effectively before groups of employees in the organization
• Able to multitask several processes at one time

EDUCATION & TRAINING

• High school diploma or general degree (GED) OR
• One to three months related experience and / or training; or equivalent combination of education and experience
• Use of Excel, Word Programs and Outlook

KNOWLEDGE & EXPERIENCE

• Building and maintaining business relationships with clients to ensure customer loyalty
• Mentor; give direction to junior CSRs
• Ensure deliver of excellent customer service; accuracy in processing orders
• Able to resolve customer inquiries / complaints

WORKING CONDITIONS

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms;

and talk or hear. Occasionally the employee required to stand or walk. Specific vision abilities required by this job include close vision and color vision.

The noise level is usually moderate.

Eagle Group is an Equal Opportunity employer and as such, does not discriminate in employment based on race, color, religion, age, sex, sexual orientation, national origin, or disability.

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Last updated : 2024-05-05