MetaBrand is a profitable, rapidly growing, and expanding manufacturing company located in Edison, NJ. More specifically, our space in the market is as a beverage development company that creates and produces sports drinks, natural beverages along with alcohol-based canned cocktails, CBD-infused drinks, and other emerging beverages.

Our company is actively seeking an additional "can-do" Client Services/Customer Support Manager to join our team to keep pace with our growing business. We are looking for self-starters who are looking to expand their skillset and growth within a company.

This role is involved with every stage of the customer sales cycle, onboarding, and daily delivery of services. In addition, the candidate will be involved with assisting in the implementation of Sales / CRM / ERP & MRP software and actively participate in the development of other service offerings of the company. This is an excellent opportunity for an individual who thrives in growing their skill sets, knowledge, and looks at challenges as an opportunity, not an obstacle. As we continue to grow, our expectation is to advance the candidate into a group manager, or area manager position.

RESPONSIBILITIES

• Define, develop, and implement a client onboarding process.
• Participate in client sales cycles to understand the client's needs and implementation requirements.
• Utilize NetSuite MRP & ERP platform modules and process.
• MS Excel at a high proficiency level.
• Serve as the primary point of contact for the company's clients at all levels (onboarding, planning, POC, materials planning, etc.)
• Assist in sourcing materials, coordinating inbound & outbound shipments of materials and finished goods.
• Assist in the creation of production schedules, production documentation, and QA/QC documentation for production.
• Monitor client raw materials and other inventories.
• Take the initiative to develop SOP, improve the process or make changes to ensure the best manufacturing practices and quality compliance.

Abilities and Skills

• Excellent communication skills with customers, suppliers, and vendors.
• "Can Do" person that is solution-oriented.
• Outstanding Multi-tasking skills and prioritization skills.
• Demonstrated attention to details.
• Ability to manage details, tasks, to-do's, along with timelines and deadlines.
• Reliability, dependability & active client communications.
• Knowledgeable with Office 365 & Teams infrastructure.
• Experience with Netsuite ERM/MRP is preferred.

Preference will be given to candidates with existing manufacturing Client Management experience. However, if you have a combination of skills, personality traits, and ambition, we will mentor and train you for this position.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• client onboarding support: 1 year (Required)

Work Location: In person