Meta is seeking a SiteOps Data Center Operations Support Manager to provide exceptional people, technical and operations leadership, in our West region. Our data centers are the foundation upon which our rapidly growing, mission-critical infrastructure operates, and our innovative services are delivered. You will deliver foundational leadership to our operations teams within an Area as part of the SiteOps Global Operations team. A mature Area may include between five to ten hyperscale data center sites, dispersed across a geographical area. You will drive engineering and operations excellence, innovation and consistency in the planning, delivery, and resilience of our Production IT Infrastructure to meet the needs of our global community. You will champion initiatives that enhance the quality, efficiency, effectiveness, and scalability of our global operations. You will partner and communicate closely with other operations and engineering teams, stakeholders, and customers to deliver proactive, data-driven industry-leading operational and technical excellence at hyperscale. Strategic thinking, strong technical depth and proven business acumen are essential in this role. You are well-versed in current technological trends and familiar with a variety of business and operations concepts. You will scale a team of subject matter experts and support the development of technologists by enabling a culture of innovation and teamwork. You will drive innovative initiatives, deliver the right automation, processes, insights, and standards to enable Metas’ growth within your Area and Globally.

SiteOps Data Center Operations Support Manager Responsibilities:

• Support the development of SiteOps Global Operations Geo strategy and priorities, inclusive of technical and operational elements, to ensure alignment with IDC and Meta enterprise goals.
• Develop and maintain knowledge and understanding of Meta's infrastructure, tools, systems, workflows, and data to support people and help drive Geo and Global Site Operations Team initiatives.
• Build and guide a world-class technical team of SMEs, delivering operational performance and insights, best practices/frameworks, and tools to manage a hyperscale server footprint efficiently and proactively across the Geo.
• Formulate the right metrics and definitions of success, to provide data-driven narratives in effectively assessing, prioritizing, and delivering technological, operations and business performance.
• Leverage data analysis and perform data interpretation using various data analytic techniques to identify operational inefficiencies, exceptions, and opportunities to proactively respond before there is impact to the fleet.
• Maintain awareness and influence quality assurance, continuous improvement, safety, security, and data protection processes into standard work practices and anticipate potential operational risks to the Geo and develop strategies to mitigate.
• Support innovation and the implementation of new ways of working that continuously improve our efficiency, effectiveness and ability to scale in ways that yields a competitive advantage.
• Represent the Geo in the development of roadmaps of our next generation improvements for tooling, workflows and technology and influence priorities for the Site Operations Team.
• Proactively assess the skill sets of the Geo to provide input to the appropriate teams
• influence programs to continuously grow our people to meet the needs of the Geo.
• Build and support strong cross-functional connections with teams across the globe and serve as an advocate for the Site Operations Team with key partners, influencing policies and procedures to improve global data center operations.
• Serve as a role model for implementing change successfully and driving the right culture behaviors and mindset.
• A key part of success in this role is in building trust and understanding across the stakeholders to collectively scale our organization and meet the needs of our business in a continuously changing environment.
• Ability to travel 30-40% required

Minimum Qualifications:

• BS in Engineering, related Computer Science/IT Management or equivalent experience
• 10 years of operations leadership experience
• Problem-solving aptitude and advanced knowledge of lean operational methodologies to distill operational data, develop an intentional data-driven strategy, and drive resulting global impact
• Knowledge to influence effectively, working on cross functional teams to advance the needs of the company, adapting the team to meet these needs
• Experience in strategic thinking, organization, and business-planning
• Technologist, leveraging technical, operations and engineering expertise to build strategy
• Proven leadership and organizational experience
• Experience and desire to work in a fast paced, hands-on environment
• Understanding of data center infrastructure and/or business operations experience
• Proven communication and presentation skills

Preferred Qualifications:

• 10 years of operations leadership experience in a mature engineering or operations environment

About Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
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