The Global Operations Integrity Operations Team strives to create a safe atmosphere for Meta's communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address integrity incidents on our products, and by influencing others to collaborate on cross-functional initiatives. Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. We are seeking an experienced self-starter with a passion for mitigating real world harm and protecting our community to join our team. We count on our project managers to deliver both qualitative and quantitative insight into user actions in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Product, Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.
Project Manager, Content Integrity Operations Responsibilities

• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy, and product improvements
• Use problem solving skills to resolve large and complex business problems
• Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
• Build strong cross-functional partnerships to create better solutions for our community and users
• Develop deep empathy across the broad range of stakeholders
• Develop and continually improve human review workflows
• Analyze complex support flows and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
• Define, track and analyze key operational metrics and ensure KPIs/service goals are met
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Minimum Qualifications

• 8 years of experience in an operations, technology, management consulting, or equivalent environment
• Experience managing and prioritizing projects end-to-end across various stakeholders and functions
• Experience working in, communicating with, and leading global cross-functional project teams, including engineering and technical teams
• Demonstrated experience navigating ambiguity and achieving outcomes in fast paced environments
• Strategic thinker with analytical and creative problem-solving skills
• Sound business judgment and exhibiting grace under pressure

Preferred Qualifications

• Experience working in a technology company or consulting firm
• 2 year of experience working with large data sets and tools such as SQL, R, Python