Premier Partner Operations Specialist Responsibilities:

• Respond to user inquiries with high quality, speed, empathy and accuracy
• Communicate and collaborate cross-functionally in order to lead Partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Become an expert in the support experience for users
• understand and resolve their inbound product questions and issues
• Investigate escalations from internal stakeholders and lead them to resolution
• Develop and share deep expertise on a key Meta product
• Make informed recommendations to improve user experience with Meta’s products, supporting workflows, and address areas for product support optimizations
• Identify trends and develop solutions to optimize team workflows, introduce new processes and improve partner experience
• Identify and resolve fraud trends impacting our users
• Proactively investigate, troubleshoot, and resolve sensitive escalations
• Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams at Facebook in order to implement optimal integrity solutions
• Ability for up to 16 hours a month to work on weekend and holiday shifts

Minimum Qualifications:

• 3 years of experience in a support function working directly with clients or users
• Experience communicating issues, risks and paths to resolution in a clear and effective manner
• Experience working with global teams
• Resilient mindset - thrives over changing priorities and ever changing knowledge
• Proven problem-solving and analytical skills
• Attention to detail - experience following strict set of operational steps

Preferred Qualifications:

• BA or BS Degree
• Experience in a fast-paced, corporate environment

About Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.