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Purpose of Position
1) Interface between customer and revenue management for invoice dispute reconciliation.
2) Interface with customer and center to resolve rental disputes.
3) Interface with customer and center to resolve quality, complaint, or incident reports.
4) Interface will customer, center, and CCC to manage expedite deliveries.
5) Ad hock reporting as necessary
Act as a conduit to capture potential improvements and be the advocate for Customer Experience continuous improvement and harmonization.
Identify and understand the root cause of recurring customer complaints and recommend continuous improvement exercises.
Why Messer?
Messer is the world’s largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.
The true strength of Messer is our people at every level and in every role.
Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.
Messer stands apart because we put what matters first, and you matter.
Principle Responsibilities
Daily
Weekly
Regular / Monthly
Participate in Customer Service / Experience projects. Providing analytical insights from KPI reporting. Special focus in Query, complaint & dispute management activities and Customer Experience improvements including develop & maintain process and training material for Customer Service / Customer Experience
Annually
Prepare, send and analyze customer’s survey and Customer Satisfaction and prepare and share action plans for improvements for the Sales and ELT members.
Key Interface Detail - Internal / External
Qualifications
Skills
SAP, Saleforce, Powerpoint, Excel, Word
Business Acumen
About Messer :
Messer’s safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives.
We nurture lasting, meaningful relationships with customers, our communities, and with one another.
We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression.
We prioritize and invest in our people at every level of our organization the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.
If you need assistance with the application or would like to request accommodation, call (877) 243-1030.
Last updated : 2024-04-24
Full Time
$71k-91k (estimate)
04/26/2024
04/26/2024
messer-us.com
Bridgewater, NJ
<25
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.