Effective March 2024
Warehouse Manager

Position Title: Tenant Services Compliance Officer
Department: Housing
Employment Status: Non-Exempt Grade: NE10
Opening date: April 30, 2024 Closing date: May 10, 2024

Job Summary
Responsible for ensuring tenants are in compliance with Mescalero Apache Tribe Housing Department (MATHD)
policies including Rental Lease Agreements, Homebuyer Agreements, hulk vehicle restrictions as they pertain
to MATHD tenants; and for collection and investigation activities for debts associated with Rental Lease, Tax
Credit Agreement, and Homebuyer Agreement violations. The Compliance Officer is responsible for explaining
options to residents and attempting to obtain their voluntary compliance. The Compliance Office will respond
to and resolve tenant complaints, and serve tenants who are in non-compliance with Notices of Non-Compliance
and Termination. Will have knowledge of and be able to explain the following to tenants: MATHD policies and
federal program requirements. Also performs other duties as assigned. The incumbent reports to and receives
instructions from the Tenant Services Manager.

This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which
may be found or assigned to this position.

Duties and Responsibilities:

Be knowledgeable of content lease and ensure that applicant is aware of tenant responsibilities.

Monitor tenants’ payments activities with regards to past owing debts, tracking tenants using Housing
Data Systems (HDS), the tenant data software used by the Housing Department.

Negotiates pay back agreements with noncompliant tenants. Monitors all tenants’ activity regarding
following pay back agreements, ensuring ongoing compliance.

Processes required paperwork on hulk (non-operating) vehicles so they can be removed.

Prepares official notices to residents regarding past due accounts on a monthly basis. Notices should be
sent out no later than the 10th of each month.

Serves in person, official notices to residents regarding past due accounts, defaults, and terminations at
least three times a month.

Assembles case files for internal review and other documents for filing in Tribal Court.

Appears in Tribal Court as a representative of MATHD.

Maintain the security and integrity of all files and ensure that no document is lost or accidentally
discarded.

Prepares monthly compliance activity reports and submits them to the Executive Director once a month,
by specified date.

Immediately informs the Executive Director of any tenant that appears to be refusing to fulfill their
tenant responsibilities, particularly payment delinquent on their accounts and facing possible eviction.

Enforce and use equipment to implement the controlled substance sampling and testing.

Utilize collection, delinquency, and grievance procedures as necessary.

Works with program staff to assure adequate communications with residents and works cooperatively
with program staff to meet resident needs

MESCALERO APACHE TRIBE
JOB ANNOUNCEMENT

Effective March 2024
Warehouse Manager

Monitors tenants’ activities in housing sites by driving through the sites on weekends and/or evenings
as approved by the Executive Director.

Attend all required meetings and required functions as requested.

Perform other related duties as needed and as assigned by the Tenant Services Manager and/or
Executive Director.

Minimum Qualifications

Associates degree with emphasis in social area or business related field.

Two years of experience in an enforcement position that demonstrates the ability to interpret and
understand compliance requirements.

Must possess a valid New Mexico Driver’s License and be insurable under the Mescalero Apache Tribe
insurance.

Must be able to drive in adverse weather conditions.

Must successfully clear a Criminal Background check and pre-employment drug screen.
Tribal preference and Native American Indian preference shall apply to all positions.

Knowledge, Skills and Abilities

Must be able to understand applications of law, regulations, contracts, policies, and due process
procedures as they relate to MATHD.

Must understand the need for and demonstrate the highest degree of confidentiality.
Ability to deal effectively in personal contact with people in conflict situations.
Must possess strong persuasion and negotiating skills.
Must be able to communicate clearly and effectively both orally and in writing, including an occasional

public meeting and in Tribal Court.
Must be proficient and have knowledge and experience using MS Word, Excel, and Outlook.
Ability to plan and manage time effectively, initiating, organizing and following up on assigned tasks.
Ability to be a self-started, without the need for close supervision.
Ability to work under pressure.
Excellent organizational and multitasking skills.

Physical Demands
While performing the duties of this job, the employee may be required to stand, walk, and use hands to handle
or feel, and reach with hands and arms above shoulder level. The employee frequently is required to stoop, and
talk or hear. The employee occasionally is required to sit, climb, and/or balance, the employee must
occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in an office setting, housing unit, and outdoors with moderate noise level. Exposure
to natural weather conditions and various dusts and mists may occur while performing outdoor duties. Evening,
weekend, and/or holiday work may be required.