The IT imaging Technician is responsible for deployment, management and tracking of IT equipment and software for a 1000 employee company. The technician will employ excellent customer service and communication skills via verbal and written communication. Technician will be tasked with performing a wide range of activities including but not limited to processing employee onboardings & departures, Hardware refreshes and asset management; asset management will be a key responsibility. He or She must be able to install and support a wide range of IT hardware and software applications.

This individual will report to the IT Services Manager and the Director of IT.

Must have excellent organizational skills and task prioritization, excellent customer service and attitude and be a self-starter.

Help Desk support personnel at Mesa are directly responsible for resolving end user issues relating to peripherals, hardware and software. He or she will be responsible for PC based hardware and the total support thereof. They will need to understand and utilize Mesa assigned software for the tracking and maintenance of all Mesa owned software and hardware. There will be times where the IT imaging technician will be called upon to assist End User support personnel outside of their normal work environment.