SUMMARY

The Grand Sierra is looking for energetic and customer service minded individuals to join the Food and Beverage team as a Barista. The Barista guarantees guests are served in a warm, accommodating and professional manner, ensuring total guest satisfaction. The Barista promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies. Answer questions, stock retail areas when needed while performing cashiering duties. Organize and maintain proper appearance of the Barista area. Guarantee prompt, courteous and team minded service throughout the entire department and adhere to all Grand Sierra Resort standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

KNOWLEDGE/SKILLS/ABILITIES

• Previous Barista experience preferred.
• High School Diploma or GED required.
• Candidate must possess the ability to deal with customers and co-workers in a tactful and respectful manner.
• Ability to read, write, speak and understand the english language in order to communicate with guests, employees and supervisors.
• Possess excellent communication skills, both in written and oral form.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent time management, problem solving and organizational skills are a must.
• Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 16 years of age.
• Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
• Trusted and is seen as a truthful individual who is highly respectful of others.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Cooperate with others in the accomplishment of joint tasks and common objectives.
• Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
• Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.

PHYSICAL DEMANDS/WORK ENVIRONMENT 

• While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.
• Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. 
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• The noise level in the work environment is usually loud.