FUNCTIONAL SUMMARY: Universal Retail Employee able to perform the functional duties of a Teller and Financial Service Representative.

RESPONSIBILITIES:

• Maintains a working knowledge of all products and services offered by the Credit Union.
• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, and cash advances.
• Uses sound judgment and interpersonal skills to effectively assist members.
• Balances cash drawer and makes settlement of the day’s activities in accordance with Credit Union policies and procedures.
• Participates in balancing ATM, under dual control, as necessary.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Maintains a working knowledge of all electronic delivery channels in order to assist members with access and use of online banking, bill pay and the mobile application.
• Originates all loan types via direct member contact, telephone, and mail and fax applications. Uses loan processing system. Ensures that all conditions for approval are met, obtains all required documentation, and assist with loan disbursements via direct member contact or mail.
• Performs all the duties and functions for the ATM/Debit card issuance, including all new, reissues, and maintenance on the system.
• Handles opening and closing of all account types and performs account maintenance as needed.
• Performs lobby leadership as scheduled by management.
• Performs additional duties as requested.
• Leads the See It, Own It, Solve It, Do It culture by continually analyzing and improving member service and staff experience.

QUALIFICATIONS:

• Minimum of high school diploma or equivalent is required. Associates degree preferred.
• Minimum of two years Customer Service experience preferably in a financial institution.
• Strong interpersonal, written/verbal communication and organization skills required.
• Demonstrated ability to deal effectively with members and staff is essential.
• Experience with personal computers in a windows environment including Outlook, Excel and Word.
• Flexibility of work hours and proven reliability/dependability required.
• Must be able to handle multiple tasks effectively and accurately.
• Must possess a professional and positive attitude and image to all of our members, at all times.
• Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).