Description

Overview:

Oversees and manages the mortgage lending operations within the credit union. This position is responsible for developing and implementing strategic initiatives to optimize mortgage lending operations, enhance customer experience, and ensure adherence to established policies, procedures and compliance with legal requirements and industry regulations. Works to maximum loan production while maintaining minimum delinquency ratios. Plans, organizes, and directs the Real Estate department, including the selection, training and performance of the Real Estate Team.

Key Responsibilities:

1. Strategic Planning:

• Develop and execute strategic plans for the mortgage lending department aligned with the overall goals and objectives of the organization.
• Stay abreast of market trends, industry regulations, and competitive landscape to identify opportunities for growth and improvement.

2. Operational management:

• Oversee day-to-day mortgage lending operations, including loan origination, processing, underwriting, and closing processes.
• Implement efficient and streamlined processes to enhance productivity and reduce turnaround times.
• Monitor and evaluate the performance metrics of the mortgage lending department, ensuring organizational objectives and sales goals are met. n expertise or workload.

3.  Team Leadership:

• Lead, mentor, and develop a high-performing mortgage lending team.
• Foster a collaborative and inclusive work environment, promoting teamwork and professional growth.
• Conduct regular performance coaching and provide constructive feedback to team members to grow/develop skills and to meet sales and operational objectives.

4. Compliance and Risk Management:

• local regulations governing mortgage lending.
• Develop and implement policies and procedures to mitigate risks associated with mortgage lending operations.
• Stay informed about changes in regulations and implement necessary adjustments to maintain compliance.

5. Member Experience:

• Collaborate with other departments to enhance the overall member experience in the mortgage lending process.
• Implement initiatives to improve communication, transparency, and responsiveness to member inquiries and concerns.

6. Technology and Innovation:

• Evaluate and implement technology solutions to enhance efficiency and automation in mortgage lending processes.

• Stay informed about industry advancements and recommend innovative solutions to maintain a competitive edge.
• Implements automation for routine and manual tasks, such as document collection, verifications, follow-up- communication to improve efficiency.

7. Relationship Management

• Cultivate and maintain relationships with key stakeholders, including realtors, builders, developers and civic group/affiliations to promote the Real Estate Department and products.
• Collaborate with sales and marketing teams to drive business development and expand the real estate lending portfolio.
• Build awareness and product knowledge with retail partners to ensure high quality referrals.

8. Product Pricing

• Analyzes market trends, interest rate movements, and competitor pricing to develop effective pricing strategies.
• Serves on ALM committee and participates in analysis to ensure pricing of mortgage loans aligns with organizational goals and risk tolerance.

9. Customer Relationship Management:

• Uses the CRM to track and manage leads generated through various channels, such as online inquiries, referrals, and marketing campaigns.
• Assigns leads to appropriate loan officers or teams based on expertise or workload.
• Utilizes the CRM for pipeline management and associated analytics to gain insight into the overall health of the lending pipeline, identifying potential bottlenecks or areas for improvement.

Qualifications

• Bachelor’s degree in finance, business, or a related field.
• Extensive experience (typically 8 years) in mortgage lending, including roles of increasing responsibility.
• In-depth knowledge of mortgage lending regulations, underwriting guidelines, and industry best practices.
• Strong leadership and managerial skills with a proven track-record of building a successful mortgage lending business and leading successful teams.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to adapt to a dynamic and changing market environment.