5 Customer Support Coordinator Jobs in Golden Valley, MN
Meridian Services, Zenith Services & Orion... is Hiring a Customer Support Coordinator Near Golden Valley, MN
- Medical, Dental and Vision Coverage
- Supplemental Insurance offered through Colonial Life
- Paid Time Off
- 401K plan that employees can contribute to after 1 month
- Paid volunteer time! Up to 16 hours each year
- Monthly Lunch and Learns
- MERSC Employee Discounts (Minnesota Recreation Service Counsel)
- Tuition Reimbursement
- Dog-Friendly Corporate Office
- Weekly snack day at Corporate
- Childcare at Corporate for Employees at reasonable tuition rates
- Growth Opportunities and learning opportunities
- Employee of the month recognition and gift card
- Collaborates directly with customers, Support Coordinators/Case Managers, internal payroll and program team members, and budget and billing departments.
- Monitors and responds to customer requests/inquiries via incoming phone calls and emails within established company policies, guidelines, and contract requirements.
- May assign customer service requests/inquiries to team members and/or other department personnel depending on the nature of the customer request and according to company procedures.
- Identify root problems of payroll and EVV issues through research, coordination of corrective actions, revision requests and necessary follow-up until the issue resolution is complete.
- Make outgoing communications to employers of record, workers, support coordinators via phone calls and emails to inform them of the problem and steps needed for resolution.
- Processes employee documents according to company policies and procedures. Including but not limited to; change notices, direct deposits, W-4’s, etc.
- Performs payroll data audits by running reports and looking for missing or incorrect information. Example: pay codes, EBS card setup, terms. Makes necessary corrections
- Assists the Payroll Tax Coordinator with New Employer packet issue reach out/resolution.
- Provides support and training to other customer service team members.
- Responsible for processing special payrolls, at the discretion of the Payroll Supervisor.
- Assists with requests for verifications of employment.
- All other duties as assigned.
- Excellent written and verbal communication
- 1-2 years of customer service related experience preferred.
- Education: high school diploma – AA or college degree preferred.
- Must possess the ability to communicate with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
- Must be able to pass a DHS background check
Job Summary
Full Time
$46k-58k (estimate)
05/25/2024
07/23/2024
The job skills required for Customer Support Coordinator include Customer Service, Billing, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Coordinator positions, which can be used as a reference in future career path planning. As a Customer Support Coordinator, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Coordinator. You can explore the career advancement for a Customer Support Coordinator below and select your interested title to get hiring information.
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