Job purpose

Under the direction of the Director of Admissions, this position will provide guidance to the Intake Coordinator team managing the day-to-day census across all residential and outpatient sites. The Admissions Supervisor will provide training and on-going guidance to the Intake Coordinator team. 

Duties and responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provide supervision and direction to Intake Coordinators.
• Manage performance of individuals through regular communication and feedback.
• Review and approve employees’ time records.
• Coordinates with HR to recruit, interview, and hire qualified staff.
• Counsel staff and conduct disciplinary actions as appropriate up to and including termination.
• Recognize, review, and implement new processes within the department to enhance productivity and quality.
• Coordinates cross training within department and with other departments to ensure smooth workflow.
• Monitor KPI reporting for employee performance goals.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Addictions Studies, Mental Health or other similar degree required.
• Licensure in LADC, LPC, LPCC, LSW or LICSW is preferred.
• Knowledge of third-party payer requirements including federal, state, and private health care plans and authorization process.
• A minimum of one to two years’ experience in a supervisory position, preferred
• Excellent communication and customer service skills
• Knowledge of commercial and medicaid insurance strongly preferred
• Identifies and implements problems to solutions.
• A minimum of one-year freedom from chemical use problems
• Must know and understand the implication of Minnesota Statute 245G, and Minnesota Statutes, chapter 245A (Human Services Licensing Act-HSLA), sections 626.556 (Maltreatment of Minors Act-MOMA), 626.557 (Vulnerable Act-VAA), and 626.5572 (VAA definitions).

Required Skills, Knowledge and Ability

• Strong knowledge of third-party payer requirements.
• Strong verbal skills and ability to communicate abstract concepts in a simple format.
• Ability to communicate with a variety of people from diverse cultures, socioeconomic and educational backgrounds.
• Strong organizational skills; ability to prioritize work; detail oriented
• Flexibility to meet a variety of changing priorities.
• Computer skills to draft emails, memos, and reporting.

Physical Requirements

• Hearing 100% Ability to hear incoming calls and callers
• Vision 100% Ability to see computer screen to document calls, obtain data
• Speaking 100% Ability to speak to incoming callers
• Sitting 8 hours per day