JOB DESCRIPTION

Employment Type : Part time

Part time

Shift : Description :

Description :

Under the direct supervision of the Patient Service Manager, is responsible for obtaining and processing patient menu selections and nourishments to assure compliance with diet orders.

Responsible for using computer software systems to ensure patient safety with food-related allergies and accuracy of meal tickets.

Processes calorie counts and calculates volume of tube feeding to be delivered daily. Assists with patient tray and nourishment delivery to floors.

Provides proper phone etiquette and customer service for all age groups from infants to elderly.

Your best life. Our one purpose.

At MercyOne, we understand elevating patient-centered care comes from the efforts of all colleagues. We imagine and embrace bold new ideas to revolutionize health care.

What we offer :

We care about your well-being, both physical and mental, which is why our benefit package includes :

• Wellness programs
• Education reimbursement
• Personalized health insurance plans including dental and vision
• Paid time off
• Long- and short-term leave
• Retirement planning
• Life insurance coverage

What you will do :

• Demonstrates the knowledge and skills necessary to provide service / care appropriate to the age of the patients served, in accordance with MercyOne standards and Trinity Hospitality Services.
• Knows, understands, incorporates, and demonstrates the MercyOne and Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Communicates any patient related problems / diet menu selections to appropriate personnel (Registered Dietitian, Patient Service Manager) in a timely manner following departmental procedures.
• Complies with health and safety standards and guidelines such as maintaining a safe environment, reporting and recording of health and safety-related incidents, demonstrating understanding of emergency plans and safe use of department equipment.

Complies with Safety and Infection Control Policy & Procedure.

• ESSENTIAL JOB FUNCTIONAL COMPETENCIES :
• Uses dietary software programs and reports to assure patient safety and meals are served in compliance with current diet order.

Meal Tray Tickets are checked for accuracy.

• Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Maintains a professional image at all times (Hair groomed, proper clean uniform, badge visible to patient, etc.)
• Input nourishment orders into dietary software. Prepare and deliver nourishments and tube feeding orders to units utilizing safe handling procedures.
• Prepare late meal trays according to patient diet order / meal ticket.
• Responsible for obtaining menu selections utilizing the 2- patient identifier from patients in compliance with diet order.
• Responsible for generating patient meal tickets, patient and production reports using dietary software.
• Processes and records : guest trays, early / late trays, Care Cart and any requested items for patients and colleagues.
• Demonstrates excellent customer service skills; accurately and promptly communicates emails and voicemail messages. Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, physicians, patients and visitors.
• Interacts with Nursing to ensure patients' diet prescriptions are accurate, and patients' food needs are met.
• Accurately processes calorie counts in dietary software.
• Promotes and establishes effective relationships within the Nutrition Services Department, with other departments and colleagues : nursing, physicians, hospital guests.
• Takes an active role in enhancing abilities to carry out job functions through personal and professional / job related growth and development.
• Participates and attends departmental meetings, huddles and staff development programs as appropriate.

What we are looking for :

• Completion of high school or GED.
• Ability to establish and maintain positive relationships with adults.
• Ability to work as a team member and to work independently.
• Must possess high integrity and maintain confidentiality at all times.
• Must be able to cope effectively with stressful situations and time constraints.
• Ability to read, follow and understand written and verbal instructions required.
• Excellent interpersonal, written and verbal communication skills required.
• Excellent customer service skills required.
• Ability to perform a variety of duties characterized by frequent change and requiring foresight and leadership skills.
• Must have a general working knowledge of computers and department specific software (i.e. Microsoft Windows, Foodservice Software etc. )
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of MercyOne and Trinity Health.

Why MercyOne Western Iowa?

MercyOne Western Iowa serves the needs of individuals in a 33-county area including western Iowa, eastern Nebraska and southeastern South Dakota.

MercyOne Siouxland Medical Center, a 238-bed regional facility, is home to the only Level II trauma center in the area one of only four trauma care facilities in the state to receive verification from the American College of Surgeons and MercyOne Air Med, a regional helicopter ambulance service.

Along with owned and managed hospitals in Primghar and Hawarden, Iowa, and a partnership with Dunes Surgical Hospital in South Dakota, the region also operates a primary care network, specialty care clinics and home health care, providing an entire continuum of preventative, primary, acute and tertiary health care services to provide personalized, compassionate care for the communities we serve and beyond.

About MercyOne and Trinity Health

We are MercyOne : a connected system of health care facilities and services dedicated to helping you and your community live your best life so you can get well and stay well.

With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.

MercyOne Western Iowa is a member of Trinity Health

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Mission defines us :

MercyOne serves with fidelity to the Gospel as a compassionate, healing ministry of Jesus Christ to transform the health of our communities.

Our timeless Values guide us :

• Reverence
• Integrity
• Commitment to the Poor
• Compassion
• Excellence
• Justice
• Stewardship

MercyOne Cultural Beliefs direct us :

• Be ONE : I benefit from and strengthen MercyOne.
• Personalize Care : Your experience. My responsibility.
• Own It! : I own my actions to deliver our key results.
• Improve Daily : I make improvements every day for those we serve including each other.
• Innovate : I imagine and embrace bold new ideas to revolutionize health.

MercyOne Siouxland Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Last updated : 2024-05-01