Overview

• Patient Financial Services Clerk, Days, Janesville, 8 Hrs / 2 wks
• Location: MercyCare Building; Janevsille, WI

Responsibilities

• Assist with billing functions to identify correspondence and refer to appropriate partner for follow-up.
• Support remote staff with printing and mailing correspondence
• Sort and organize requested insurance refunds. Match refund with supporting documentation and mail.
• Sort and organize insurance checks to assist Cash Posting with daily bank deposit
• Find and list invoice numbers for remittances lacking specific posting detail
• Print and mail Matrix SNF Patient Statements
• Index and assign all correspondence received from (Lockbox, Customer Service, Cashiers, etc.) to the appropriate staff work queues.
• Review and complete requests for itemized bills, copies of claim forms and medical record documents.
• Responsible to pull patient account documentation as needed for internal and external audit requests.
• Pick-up, sort, index and deliver all USPS and inter-office mail
• File, fax, and/or copy documents as needed.
• Front desk coverage for breaks and lunches (MCB only)
• Conduct monthly quality checks of scanned documents to ensure accuracy before documents are destroyed.
• Maintain productivity standards as outlined in the Revenue Cycle Department.
• Works on special projects as assigned.

Education and Experience

High school diploma or equivalent required. Minimum of 6 months of office experience required.

Special Physicial Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb; or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Culture of Excellence Behavior Expectations