Summary Description

As the Lead Recruitment Coordinator, you will take the lead on coordinating work for the Recruitment Coordinators, monitoring progress & tracking metrics, and training new team members to ensure complete and qualified applications are delivered to the Crew Staffing team in a timely manner.

Essential Duties And Responsibilities (Include But Not Limited To)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Organize and triage work for the Recruitment Coordinators,
• Provide training for new team members globally, as well as ongoing training as appropriate.
• Provide coverage and or develop work contingency plans for Recruitment Coordinators who may be out of the office.
• Track application progress; collect & collate analysis and metrics for the Recruitment Coordinators to submit to Talent Acquisition leaders.
• Advise and direct Recruitment Coordinators with applications and customer service issues.
• Responsible for maintaining up-to-date documentation of procedures and relevant resources as they pertain to application screening.
• Thoroughly screen all new volunteer applications for leadership positions, both onboard and ashore.With data integrity integral, establish the application in all relevant HR systems.

Conscientiously examine available information (applications, correspondence, employment records) to create a comprehensive perspective of the applicant that feeds into their individualized communication plan and the overall recommendations for the individual.
Arrange phone or video calls with applicants who have advanced through the initial screening, setting expectations, answering questions, and providing a personalized experience.
Collect missing documentation to complete the application before official reviews.
Contact all applicant references.
Assign and review video interviews.
Arrange and/or participate in virtual interviews when appropriate.

• Suggest alternate, suitable positions for applicants as needed.
• Distinguish between qualified and unqualified applications.
• Responsible for denying or withdrawing applications that are deemed unqualified for Mercy Ships service, or applicants that are non-responsive.
• Proactively communicate application progress to any relevant stakeholders.
• Stay abreast of changes in job requirements, service conditions, policies, procedures, and guidelines.
• Ensure a high-touch, positive candidate experience utilizing the organization's unique Talent Value Proposition.
• Other duties as assigned.

Qualifications (Knowledge, Skills, Abilities, And Requirements)

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Supportive of the Mercy Ships mission and vision, and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability.

INTERPERSONAL

• Must enjoy working with people; strong interpersonal skills required.
• Dedicated to providing positive experiences to applicants and improving the talent journey.
• Positive and proactive team player, willing to collaborate with others.
• Ability to embrace, promote, and participate in a well-functioning, productive, and professional team.
• Professional approach to interacting with various stakeholders, building trust and rapport, and proactively keeping them informed.

COMMUNICATION

• Strong written and verbal communication skills.
• Ability to communicate the special purpose and mission of Mercy Ships.
• Personable and able to develop rapport and trust with applicants.
• Ability to communicate with respect and sensitivity within the context of culture, circumstance, and experience.

TECHNICAL / SYSTEMS

• Strong computer skills required with proficiency with Microsoft 365.
• Capacity to learn new systems, tools, and applications.

Education And Experience

The requirements listed below are representative of the education and / or experience required.

• A Bachelor's Degree in Human Resources, Business, Marketing, or another relevant field is preferred, or a mix of education and relevant job experience.
• A minimum of four years of administrative experience is required, preferably in the HR / Recruiting function.
• Previous supervisory experience is preferred.
• Experience in a customer service role is preferred.
• Previous experience within Mercy Ships is advantageous, though not required.
• Successful completion of the Mercy Ships On Boarding program will be required within the first year of employment.

Job Types: Internship, Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lindale, TX 75771: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Recruiting: 1 year (Preferred)

Work Location: Hybrid remote in Lindale, TX 75771