Agency: Mercy Medical Center Home Health and Hospice Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption. Schedule: Mon - Fri; 8 am to 4:30 pm HOW YOU'LL MAKE A DIFFERENCE: As a Program Assistant, the work you do every day makes a difference in the lives of our patients by assisting the field staff in providing exceptional care by scheduling visits to meet client care needs effectively and efficiently. WHAT WE OFFER: We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program. HOW YOU'LL WORK: You’ll assign new patients to clinicians according to scheduling protocols. You will ensure that all patients’ and field staff inquiries or concerns are addressed courteously and promptly adding to the overall outstanding patient experience. MAJOR AREAS OF RESPONSIBILITY: Operations: Match patients with a field staff member by determining best match in clinical skill sets and personality. Coordinate day-to-day schedules for field staff. Address missed, declines, unverified, and reassigned visits with field staff. Manage daily workflow in company database and process daily and weekly report. Customer Service: Respond promptly and courteously to all patients’ inquiries or problems. Collaboration: Collaborate with director/supervisor regarding client concerns or complaints. Policies: Understand and practice agency policies and procedures and follow Medicare guidelines. Teamwork: Participate in On-Call requirements which may be up to 3-5 times per quarter. HARD & SOFT SKILLS: Compassionate communicator with a positive attitude. Patience is a virtue when working with patients, families, physicians, and coworkers. Attention to detail is critical, as is being observant and following directions. Critical thinker and the ability to problem solve clinical needs. Technical skills to include Microsoft products and EMR systems. REQUIREMENTS: High-School graduate or equivalent Associates Degree preferred At least one year of experience in the Health Care industry and experience in home care/hospice is desirable Proficiency in medical terminology Capable of all physical demands We are proud to be part of the Alternate Solutions Health Network family. City: Canton, OH We’ll help you put your passion for patient care to work. Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer. Alternate Solutions Health Network collaborates with health systems in joint venture partnerships to create a post-acute care solution to deliver efficient centralized operations that is patient focused. Our company has been dedicated, since the very beginning, to transforming the quality of care for our team and our patients.