At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Community Coordinator is responsible for interacting with residents, communicating community policies, and maintaining the wellbeing of the community. The Community Coordinator has various responsibilities that include identifying housing stability and community service needs of the residents, monitoring visitors in and out of the building, and be able to respond to resident problems and emergencies as appropriate.

We encourage individuals with lived experience to apply. This position is not hybrid-eligible.

Schedule: Sat/Sun 10am-7pm, Mon/Tues/Fri 2:30pm-11:30pm. This position also requires some holidays.

Pay: $20.00-23.00/hour DOE

Benefits:

• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental (adult and child orthodontia included), vision, and pet insurance.
• Employer paid life insurance.
• 403b match, paid volunteer time, and more.

MINIMUM QUALIFICATION

• High school diploma or equivalent.
• Two-years work experience in social services or customer service-related field.
• Experience applying the principles of conflict management, and organizing groups, events, or programs.

PREFERRED QUALIFICATIONS

• General office experience.
• Resident services experience.

KNOWLEDGE AND SKILLS

• Communicate clearly with visitors and residents.
• Ability to remain calm and de-escalate in a variety of situations.
• Decide when an incident is an emergency and take appropriate action.
• Maintain confidentiality.
• Function effectively in an environment with diverse cultures, multiple perspectives, and lines of authority.
• Ability to treat a variety of people with respect and compassion.
• Flexible, resourceful, creative, and able to take initiative.
• Basic proficiency in Microsoft Word, Excel and Outlook.

This is a brief description of the position.

**Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.**