At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Assistant Property Manager will work with the Property Manager in the day-to-day operations of the property. Strong understanding of HUD and Tax Credit experience is essential. You'll provide customer service to residents and visitors, take the initiative and provide direction to staff. Work with the Front Desk and Maintenance site teams and coordinate resident engagement and events.

We encourage candidates with lived experience to apply. This position is not hybrid eligible.

Tahanan is a 146-unit, affordable property in San Francisco with on-site supportive services for residents.

Pay: $26.03/hour DOE

Benefits:

• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental (adult and child orthodontia included), vision, and pet insurance.
• Employer paid life insurance.
• Quarterly bonus pay to on-site staff.
• 403b match, paid volunteer time, and more.

Duties:

• Enters data in resident accounts receivable ledgers.
• Assists with resident records documentation.
• Collects rent and other income, makes bank deposits, and forwards receipts.
• Assists with the leasing process from initial application to move-in.
• Responds to customer services requests.
• May work outside normal business hours to respond to the needs of the property.

Minimum Qualifications:

• High School Diploma or equivalent.

Preferred Qualifications

• One (1) year of administrative, office, accounting, or customer service experience.
• Property management work experience and knowledge of applicable local and federal housing laws.
• Knowledge of real estate property management applications.

Knowledge and Skills:

• Adhere to complex regulatory requirements.
• Maintain resident account receivable ledgers under supervision.

Mission Values: At Mercy Housing, everyone contributes to a mission and values centered culture. We are committed to demonstrating the values of Respect, Justice and Mercy in all aspects of our daily work. At Mercy Housing, we seek applicants who are committed to racial equity, diversity, and inclusion. We believe we are more effective when diverse groups of people, including residents, feel valued, respected, and included.

• This is a brief description of the position.

**Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.**

Experience

• 5 year(s): Manager of multi-family housing.
• 3 year(s): Housing and/or property management.
• 1 year(s): Office/Accounting/Customer Service Experience

Education

• High School or better

Skills

• Microsoft Office
• Communication
• Flexibility

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization