At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The successful Resident Services Coordinator II will facilitate and implement core programs as delegated by the program model. Collect and record data to measure program outcomes. Identify human and community service needs of residents. Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services. Build community partnerships that bring services and notice to the property; ambassador/advocate of the property, seeking volunteering, selling the brand. When other services are not available, may deliver direct services. Actively participate with other staff working toward resident stability.

We encourage candidates with lived experience to apply. This is an on-site position.

Marian Park is a 209-unit affordable community for area seniors in Wheaton, IL.

Pay: $24.00-25.00/hour DOE

Benefits:

• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.

Duties:

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

Minimum Qualifications of Position

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications of Position

• Experience with seniors and mental health support.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

At Mercy Housing, everyone contributes to a mission and values centered culture. We are committed to demonstrating the values of Respect, Justice and Mercy in all aspects of our daily work. At Mercy Housing, we seek applicants who are committed to racial equity, diversity, and inclusion. We believe we are more effective when diverse groups of people, including residents, feel valued, respected, and included.

*this is a brief description of the position.

Qualifications Skills

Preferred: OrganizingIntermediate; People DevelopmentIntermediate; Harm ReductionIntermediate;Active ListeningIntermediate;

Behaviors Preferred: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Motivations PreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Education Preferred: High School or better.

Experience Preferred 2 years: Experience in community development, social services or related field

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person