Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose of Position

The Quality Outcomes Specialist ensures the delivery of high quality, excellent care that meets or exceeds regulatory standards and requirements and payor expectations, as well as assisting the organization to successfully achieve organizational objectives for quality and patient safety. This role participates in quality reviews, reporting and performance improvement.

Essential Job Functions

• Participates in the evaluation, monitoring and compliance with internal and external requirements. Supports regulatory, accreditation, and certification surveys in successful completion.

• Prepares and submits quality reports as required by external agencies and payors. Facilitates and supports the quality, patient safety, and performance improvement committee infrastructure.

• Provides support for organizational quality, patient safety, and performance improvement committees and projects as needed.

• Supports Medical Staff Quality and Peer Review.

• Promotes practices that detect, mitigate or prevent harm using highly reliable tools to improve patient safety and provide a just culture to include event reporting, participating in root cause analyses, and collaboration with leadership to identify high risk areas

• Participates in performance/process improvement activities utilizing data analytics to achieve organizational goals and objectives.

• Supports compliance with voluntary, mandatory, and contractual reporting obligations using data analytics and analysis

• Facilitates provider performance review activities through the peer review, ongoing and focused professional practice processes

• Utilizes change management principles to guide performance and process improvement.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Current RN License in the state in which they are working or covered by compact (required)

Certified Professional in Healthcare Quality (CHPQ) - National Association for Healthcare Quality (NAHQ) or other related Quality certification (preferred)

Education

Bachelor's degree in Nursing (BSN) or other healthcare related field (preferred)

Work Experience

2 years of clinical experience (required)

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Prolonged periods of working alone.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) x

Lifting/ Carrying (50-100 lbs.) x

Push/ Pull (0-50 lbs.) x

Push/ Pull (50-100 lbs.) x

Stoop, Kneel x

Crawling x

Climbing x

Balance x

Bending x

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting x

Walking x

Standing x

Additional Physical Requirements/Hazards

Physical Requirements

Not applicable to this position

Hazards

Not applicable to this position

Skills

Analyzing data and information

Acquire data and information

Use of privileged or confidential information

Project management

Process Improvement

Healthcare Quality

Professional Nursing

Collaboration

Problem Solving

Patient Safety

Risk Management

Conduct Surveys

Attention to detail

Critical thinking

Communication with all levels of the organization

Communication with patient families

Team work

Team building

Conflict resolution

Active listening

Relationship Building

Leadership

Data Interpretation

Lean Six Sigma

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com