Under general supervision, perform duties related to the operation of the police dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.

Essential Functions

• Responsible for receiving, coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
• Maintains radio contact with mobile/field units to monitor response, progress and any needed support.
• Relays descriptions and other information to police field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest of specified individuals, etc.
• Obtain information related to crime reports and obtain critical information, including but not limited to: name of caller, call back number and details of situation.
• Determine nature and location of emergency, prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure.
• Monitors, supports and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand.
• Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures.
• Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system.
• Maintain accurate and up to date logs as assigned.
• Provide information to outside agencies including outside law enforcement agencies as appropriate.
• Process employees and other individuals through the photo badging identification system.
• Be familiar with all resources and services available to callers and offer these resources and services as appropriate.
• Perform a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits.
• Other duties assigned by the Chief of Police, Emergency Communications Manager or designee.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Required Minimum Education: High School Diploma or GED

Minimum Years and Type of Experience: 1 year previous dispatch experience

Other Knowledge, Skills and Abilities Required: Computer skills; Microsoft Office, Word & Excel. Typing, min of 30 wpm.

Working Conditions

• This section addresses the physical environment in which the employee will perform the work.
• Periods of high stress and fluctuating workloads may occur.
• General office environment.
• May be exposed to high noise levels and bright lights.
• May have periods of constant interruptions.
• Prolonged periods of working alone.