Job Summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently.

In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions :

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Education :

• High School Degree or GED
• Associates Degree in Healthcare or related field (preferred, not required)

Experience :

• Knowledge of medical billing procedures (required)
• Medical office software experience (required)
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (required)
• Prior medical office experience (preferred, not required)

Skills & Abilities :

• Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with :

• Prescription drug coverage
• Flexible spending accounts
• Life insurance w / AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more
• Benefits offerings vary according to employment status

S cheduled Weekly Hours :

Work Shift :

Days (United States of America)

Department :

Occupational Health LOR - Lorain

Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,

Last updated : 2024-04-23