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This position is represented by a collective bargaining agreement.

Summary of Primary Function

The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.

Essential Job Functions

Performs unit-receptionist activities including but not limited to : coordinates incoming, outgoing, and intra-unit communications;

handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient / family education information / brochures.

Coordinates the ordering of supplies per par levels. Answers unit telephones courteously and quickly addresses the caller’s needs.

Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures. Maintains daily unit worksheet (ADT board).

Maintains Social Service log.

Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc. Communicates patient clinical requests to nursing staff.

Answers patient call lights courteously and quickly addresses the patient’s needs.

Transports ambulatory / wheelchair patients as directed by the RN.

Assists with patient discharge / transfer processes functions in STAR (or similar program) or as appropriate.

Manages physician consultations and charts accordingly in Epic Care PATH. Greets physician on the unit. Introduces physician to new associates.

Locates patient’s nurse for physician when necessary.

Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and / or distributed to appropriate personnel.

Maintains paper-light chart. Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.

Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit.

Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff. Documents according to hospital policy.

Enters patient billing as required.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Adolescents (13-17 years)

Infant (1-12 months)

Adults (18-64 years).

Pediatrics (1-12 years)

Geriatrics (65 years and older)

Not applicable to this position.

Employment Qualifications

Education Qualifications -

Required Minimum Education :

Less than High School Diploma

Specialty / Major

Preferred Education

High School Diploma or GED

Specialty / Major

Licensing / Certification -

Licensure / Certification Required

Medical Terminology course or completion within one year. Heart Saver.

Licensure / Certification Preferred

Minimum Qualifications

Previous experience working in hospital setting.

Previous unit clerk experience or equivalent preferred.

Other Knowledge, Skills and Abilities Required

Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.

Other Knowledge, Skills and Abilities Preferred

Computer literacy (charting, emails, and other documentation).

SHIFT / SCHEDULE

• Part Time - Scheduled for 24 Weekly Hours
• Shift Times : This position works a variable shift schedule
• This position will have scheduled shifts every other weekend and every other holiday.

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with :

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w / AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more
• Benefits offerings vary according to employment status

S cheduled Weekly Hours :

Work Shift :

Afternoons / Evenings (United States of America)

Department :

Emergency Department - St. Joseph

Mercy Health Youngstown, Ohio or Bon Secours Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,

Last updated : 2024-04-26