Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Grant Funded Position 

MISSION

The Mission of Mercy Health is to extend the healing ministry of Jesus by improving the health of our communities with emphasis on people who are poor and under-served.

SUMMARY OF JOB RESPONSIBILITIES:

To assess, assist and complete client intakes and original applications for chronic medications for the purpose of facilitating access to the pharmaceutical manufacturer patient assistance programs for those individuals, 18 years old and above, who are un-insured and under insured. The prescription assistance liaison acts as an assistant to the program manager and is an advocate for the client the medical community and the manufacturer.

QUALIFICATIONS/EDUCATION:

High school diploma required

Medical terminology preferred

Pharmacology knowledge a plus

Bi-lingual skills a plus

EXPERIENCE:

Prior experience in Prescription Assistance Programming preferred

Medical office or hospital-related clerical experience preferred

KNOWLEDGE AND SKILLS:

Requires basic reading, writing and simple arithmetic skills as demonstrated through pre-hire assessment

Basic computer skills required

Ability to follow written and oral instructions required

Knowledge of Medicare Part D guidelines preferred

Knowledge of Social Security Low Income Subsidy preferred

General knowledge of local social services agencies for emergency assistance preferred

General knowledge of financial aid programs within the HMHP system and the community preferred

Utilization of Community Outreach cross-selling tool required

Ability to compose letters of communication in Word format required

Knowledge of Excel preferred

PROBLEM SOLVING / DECISION-MAKING:

Work is repetitive and cyclical

Requires accuracy and consistency

Daily work must be prioritized

SCOPE OF IMPACT / ACCOUNTABILITY:

Accountability for personal work

Demonstration of Cultural Competency and sensitivity

Must be able to take direction and instruction as needed

Ability to initiate activity and multi-task responsibilities

INTERPERSONAL COMMUNICATION:

Responds to patients and families in a manner that reflects professionalism and that demonstrates the Mission and Core Values of Humility of Mary Health Partners

Works independently and as a team member

Meets deadlines for processing mail and applications

Follows AIDET when meeting and greeting clients

Ability to retain general knowledge of multiple prescription assistance program guidelines

Adheres to policy and procedures for chart organization

Adheres to Purge policy as delineated

Adheres to HIPAA guidelines and confidentiality

PRINCIPAL JOB ACCOUNTABILITIES (Essential Functions):

Complete all demographic information in software database

Investigate all possible PAP programs for respective clients

Data enter and update software program consistently

Keep client files in alphabetical order by company name and date sequence

Executes co-ordination of applications for client within all HMHP PAP sites

JOB ACCOUNTABILITIES – Other:

Performs other duties as assigned by the manager or Community Outreach Director

Files charts

Answers telephones

Take accurate messages

Returns telephone calls in timely manner

Adheres to time and attendance policy

Adheres to appearance policy

Liaisons assigned to Ambulatory Care Center will pull client files from chart as needed

Liaisons in Ambulatory Care Center notify clients of receipt of PAP medications in the clinic

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com