Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary of Primary Function/General Purpose of Position

This position will provide direct administrative assistance to the Advance Care Planning (ACP) program. Will interact with patients at times to assist in scheduling ACP conversations, ACP document completion and/or entering patient ACP information and documents in EHR. 

Essential Job Functions

Provides community based support and assistance to patients and staff to implement advance care plans as deemed necessary by the Advance Care Planning Team

Assist clinical staff in for preparing patient appointments (pre-visit planning)

Act as a resource to patients and families, providing answers to frequently asked questions and suggesting educational materials using ACP Program Protocols, within scope of role, training, and at the direction of a licensed clinician.

Maintain comprehensive progress notes for each patient interaction

Maintains good working relationships with and knowledge of applicable ACP services

Utilize interpersonal skills and community ACP-related resources to effectively advocate for individual in the communities served

Maintains required data and documentation and prepares required report for the Advance Care Planning Team

Perform duties with minimal supervision. May be required to occasionally work irregular hours, attend other job related meetings, and perform other duties as assigned

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Patient Population

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned patient population.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.

Adults (18-64 years).

Geriatrics (65 years and older)

Employment Qualifications

Required Minimum Education:

HS/GED

Specialty/Major

Preferred Education

Associates Degree

Specialty/Major

Healthcare Related Field

Licensing/ Certification

Licensure/Certification Preferred

LPN or Medical Assistant

Minimum Qualifications

Minimum Years and Type of Experience

1 year experience in community care, ambulatory care, or inpatient care setting.

Other Knowledge, Skills and Abilities Required

Works well in a Team Setting. Excellent interpersonal communication skills. Strong analytical, data management and computer skills. Experience with data entry and tracking. Highly organized and detail oriented. Accepts responsibility and follows through on projects and activities

Other Knowledge, Skills and Abilities Preferred

Experience in a healthcare related environment working with patients, families, and providers.

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com