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Join our dynamic team at Merchants & Marine Bank, a leading financial institution dedicated to providing exceptional services to our clients. We are committed to fostering a collaborative environment where innovation and excellence thrive. We are seeking an experienced leader for our Customer Engagement Center.
Position Purpose
The Customer Engagement Center Manager is responsible for hiring, training, coaching, and leading the Customer Engagement Advisors as they provide support across multiple communication channels within the family of brands and our internal customers. This role entails overseeing daily operations and leadership to the team to ensure optimal customer service delivery while maximizing efficiency.
Position Overview
The Customer Engagement Manager will ensure that technology is implemented and utilized in a manner to maximize the cost-effectiveness and efficiency of staff. They will drive the transformation of digital community banking services.
Key Duties and Responsibilities
Qualifications
Other
Banking
$77k-101k (estimate)
03/31/2024
05/08/2024
mandmbank.com
OCEAN SPRINGS, MS
100 - 200
1899
MICKEY WILLIAMS
$10M - $50M
Banking
Merchants & Marine Bank is much more than just your average bank. Established in 1899 and reborn in 1932, Merchants & Marine Bank was organized to help support the families, businesses, and communities of the Mississippi Gulf Coast as they weathered the Great Depression. In the days, months and years that followed we built a reputation of being a friendly, local, dependable, community-focused company. We are incredibly proud of the positive difference we've helped make in the lives of many families, businesses and communities over the years. We are passionate about our core values of Community..., Relationships, and Personal Service. We stand ready to serve you, your business and your community. Whether you need help financing a new business, opening a new deposit account, or supporting a local charity or community event: give us a call. We are confident that you'll appreciate the value of banking with hometown people that you know! Community. Relationships. Personal Service. At Merchants & Marine Bank, the important things haven't changed and they never will.
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