Description

At Swickard, we’re passionate about vehicles and committed to providing 100% customer support and satisfaction – that’s where you come in! Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we’re here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience we’d like to talk to you! Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale!

We're seeking an OUTSIDE Automotive Sales Associate with an entrepreneurial spirit, excellent customer service, and clear and effective communication skills to join our electric and driven team. We are looking to grow our sales team with outside sales associates who know how to find business and build their own customer base. The most valuable trait is self-sourcing leads for new guests.

Responsibilities:

• Self-sourcing outside sales associates that are able to find their own leads
• Communicate effectively with customers and prospects via phone, e-mail, or in-person
• Handle all incoming internet sales inquiries in a timely, professional manner
• Build strong rapport with customers
• Maintain an ongoing customer database to capture repeat business
• Assist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.
• Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models and describing all optional equipment available for customer purchase
• Learn to overcome objections, negotiate price, close sales, and perform all other steps of the sales process in accordance with company standards
• Prospect daily for potential customers; maintain consistent rapport with previously sold customers
• Attend product and sales training as requested by Sales Manager
• Realize that business is built on customer service and be devoted to guaranteeing satisfaction to our customers
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
• Maintain a high CSI score

Qualifications:

• Previous customer service experience is required
• Delivers exceptional hospitality at all times
• Outgoing with a friendly personality, especially while handling objections & negotiating
• Possess superior customer-focused communication skills
• Must have a clean & valid driver’s license, along with reliable transportation

We offer a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time, and a 401K plan.

Come join us - be part of an amazing culture that’s transforming the way customers feel about buying or leasing their next vehicle. You’ll be working alongside other talented individuals with the same vision and commitment – together we’ll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.