Description

Duties and Responsibilities:

• Recruits, hires and motivates qualified Service Technicians.
• Assists Technicians in developing their skills.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate Manufacturer training.
• Conducts regular performance reviews for all Technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to Technicians in an equal and fair manner.
• Provides technical support for Technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that all are accounted for and processed correctly.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.
• Monitors Technicians' daily productivity reports and corresponding payroll records.
• Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Immediately reports problems to the Service Manager or dealer.
• Ensures the proper care, storage and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for Service Advisor and dispatcher when necessary.
• Attends managers meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a safe work environment.
• Maintains professional appearance.
• Other tasks as assigned. 

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Two to four years related experience and/or training; or equivalent combination of education and experience.

Automotive Service Excellence (ASE) Certifications

• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Brakes Certification for Auto/Light Truck
• Electrical/Electronic Systems Certification for Auto/Light Truck
• Engine Performance Certification for Auto/Light Truck
• Engine Repair Certification for Auto/Light Truck
• Heating and Air Conditioning Certification for Auto/Light Truck
• Manual DriveTrain and Axle Certification for Auto/Light Truck
• Suspension and Steering Certification for Auto/Light Truck
• Damage Analysis and Estimating Certification for Collision Repair
• Mechanical and Electrical Components Certification for Collision Repair
• Non-Structural Analysis and Damage Repair Certification for Collision Repair
• Painting and Refinishing Certification for Collision Repair
• Structural Analysis and Damage Repair Certification for Collision Repair
• Assembly Specialist Certification for Engine Machinist
• Cylinder Block Specialist Certification for Engine Machinist
• Cylinder Head Specialist Certification for Engine Machinist
• Brakes Certification for Medium/Heavy Truck
• Diesel Engines Certification for Medium/Heavy Truck
• DriveTrain Certification for Medium/Heavy Truck
• Electrical/Electronic Systems Certification for Medium/Heavy Truck
• Gasoline Engines Certification for Medium/Heavy Truck
• Heating, Ventilation and Air Conditioning Certification for Medium/Heavy Truck
• Preventive Maintenance Inspection Certification for Medium/Heavy Truck
• Suspension and Steering Certification for Medium/Heavy Truck
• Automobile Parts Specialist Certification
• Medium/Heavy Truck Parts Specialist Certification
• Advanced Series—Automobile Advanced Engine Performance Certification
• Advanced Series—Truck Advanced Electric Diesel Engine Diagnosis Certification
• Light Vehicles—Compressed Natural Gas Certification for Alternate Fuels
•  Four to ten years related experience and/or training; or equivalent combination of education and experience.

Working Conditions:

• Shop temperature is maintained with large ceiling fans and heaters.
• Shop is occasionally wet and slippery. Anti-slip soled shoes are provided by the dealership.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.