1 Bilingual Debt Recovery Specialist Job in Buffalo, NY
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Mercantile Adjustment bureau is Hiring a Bilingual Debt Recovery Specialist Near Buffalo, NY
- Consistently obtain or exceed his/her goal each month.
- Accurately assess what action is most appropriate on each call to help produce desired results and act accordingly.
- Develop a complete and accurate consumer profile on each call.
- Consistently request PIF (Payment in Full) on first call. Schedule workable payment arrangements on next contact if PIF proves unattainable.
- Demonstrate effective skip-tracing judgments, techniques, and ethics.
- Know and adhere to all regulations of FDCPA and applicable collection laws of all states in which Mercantile provides collection services.
- Practice collections techniques consistent with industry standards, legal standards, client specifications and demonstrate dignity, respect, assertiveness, and firmness in interactions with consumers, regardless of consumer behavior.
- Provide specific and understandable requests to Administrative Support when additional client information must be obtained to successfully collect.
- Daily collection calls, updating collections systems and account entries
- Collect delinquent installment and revolving loans by contacting borrowers
- Educate the customer about the terms of the contract
- Assist customer in resolving delinquencies
- Collect in accordance with all state and federal laws inclusive of Fair Debt Collection Practices
- 1-year of Collections experience is a plus
- Ability to maintain confidentiality at all times
- Ability to initiate collections process and communicate in an assertive, compassionate, respectful and successful manner
- Ability to maintain poise under pressure
- Ability to understand and follow collections laws
- Ability to work in a team call center environment
- Computer proficiency, familiarity with collections software and programs a plus
- High School Diploma or equivalent
- Proficient in organizational and time management skills
- Strong verbal and written communication skills
- Strong customer service skills
- Hourly rate $20-25 an hour based on experience
- Paid training
- Monthly Bonus Incentive Plan
- A company you can grow with
- Paid Time Off / Paid Holidays
- Referral Program
- Medical, Dental, Vision and Accident Insurances
- Short- and Long-term Disability
- Basic and Voluntary Life Insurances
- 401k
- Free on-site parking
Job Summary
Full Time
$38k-46k (estimate)
03/10/2024
05/29/2024
mercantilesolutions.com
BUFFALO, NY
200 - 500
1934
SHAWN COSTANZO
$10M - $50M
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About Mercantile Adjustment bureau
Mercantile was founded in 1934 as an accounts receivable management firm servicing Western New York healthcare providers. While remaining loyal to the healthcare business that gave us our start, Mercantile has significantly diversified the services we offer, as well as the local and nationally renowned client base we service. As a result of strategic changes, restructuring of the Companys infrastructure, strong organic growth, significant capital investment and selective acquisitions, Mercantile is recognized as one of the ARM and Call Center Industrys leading companies. We are strongly positi...oned to facilitate the compliance, service and performance requirements of our existing client partners, while supporting the on-going growth from new and prospective clients. Mercantile is an employer of choice in both of the locations where we have a presence. We have achieved this reputation from a combination of a fair compensation program and a developmental environment that fosters growth, creativity and healthy competition. This enables us to attract and retain experienced call center representatives and managers. Training consists of classroom sessions and a mentoring program that provides inexperienced new hires with the skills and knowledge necessary to become successful collectors. Our below industry average turn-over rate is indicative of the time, effort and investment we have made in creating a quality work experience for our employees. We are proud of our Companys heritage, position in the Industry and giving back to the communities where we live and operate. Mercantile is the recipient of Industry, Client and Community awards.
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