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Meraki: Put your heart and soul into what you do, leaving a piece of yourself in your work.

As a nationally recognized, culture-first company, Meraki prides itself on creating life-altering opportunities for our Sales Reps, providing an environment for our employees to be empowered to embrace their own voice and ideas, and driving our clients towards environmental independence with our quality services.

Meraki curates a distinct working environment that enhances the client experience from the sale, to the installation, and the follow-up once services have been completed.

We are currently seeking a Utility Relations Representative to join our Team in Pensacola, FL.

The Utility Relations Representative works closely with utility companies to ensure that Meraki's customers are able to have their newly installed systems turned on and operable as quickly as possible. Utility Relationship Representatives are vital to closing each project in a timely manner. These Representatives must be able to effectively communicate with utility companies as well as other members of the Meraki team. The representative must demonstrate strong attention to detail and problem-solving skills. They are also responsible for keeping detailed notes on projects in Salesforce as they handle the necessary processing to move the project forward. This role is highly administrative. 

Scope of work:

● Manage Salesforce CRM prioritization for providing prompt support and answers for project advocates and sales team members 

● Correspond with utility companies, send documentation, and follow up as needed
● Act as the team expert on assigned utility company’s practices for net metering and documentation requirements 

● Ensure best practices for resolving customer issues and moving sales forward
​​​​​​● Send, complete, and follow up on required documentation, daily

● Follow up with customers regularly to meet project deadlines 

● Assist customers with navigating utility company websites 

● Provide expert support and respond to customer inquiries via phone and email 

What do you need to be successful in this role:

● Fluency in Spanish required 

● 3 years experience in customer relations, vendor relations or administration

● Prior experience working in a utility-related organization, preferred 

● High attention to detail and organizational skills 

● Proficiency in Google Suite preferred 
Meraki is proud to be an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Meraki will only employ those who are legally authorized to work; we conduct e-verify. Any offer of employment is conditioned on the successful completion of a background investigation, drug screen, and MVR (if applicable). Applicants have rights under Federal Employment Laws for more information follow these links: Family and Medical Leave Act (FMLA) Poster, Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.