Essential Duties and Responsibilities:

• Ensures proper staffing is scheduled and maintained.
• Ensures all training is given to new employees.
• Ensures proper documentation is prepared by staff to maintain compliance with airline guidelines, FAA, TSA, CBP and other regulatory agencies.
• Directs Supervisors to ensure proper freight handling and delivery.
• Develops standard operational and working practices.
• Reviews resolves operations problems to ensure service standards are consistently met.
• Ensures that the operation in efficient and safe
• Responds to critical service recovery situations with customers, freight and employees.
• Reviews expenditures to comply with corporate P&L levels.
• Ensures all training is given to new employees.
• Reviews equipment inspection forms to ensure specific operational and safety compliance.
• Ensures that the operation in efficient, safe and within the budgetary parameters
• Motivates, coaches and counsels staff.
• Responds to critical situations with customers, freight and employees

Required Skills:

• Four-year degree from an accredited college or university or 5 years previous supervisory/management experience.
• Aviation Industry experience a plus.
• At least 2 years of experience in a managerial position.
• Must be able to pass all pre-employment testing, including drug testing.
• Must pass an FBI background check and obtain a custom seal;
• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA);
• Must be able to lift and move up to 70 pounds.
• Must be able to meet airline client work schedule requirement.