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TITLE: Morning Warm Line Coordinator
REPORTS TO: Warm Line Program Manager
SALARY: $31.00/hr
JOB STATUS: Full-time (40 hours), exempt
BENEFITS:
ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)
MHASF is a mental health peer-run nonprofit located in downtown San Francisco and has been serving people and agencies across the Bay Area since 1947. As mental health consumers, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs. We believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior; post-hospitalization peer support; mental health and nutrition; peer mental health workforce development; and much more.
MHASF's core work is providing low-threshold, peer-based support services addressing underserved needs in individual, group, community-based, and telehealth modalities. We lead the San Francisco community in providing progressive, innovative training and technical assistance on recovery-oriented mental health topics for businesses, community-based organizations, employers of peer staff, and the general public. We also develop peer mental health workers and advocates through training, mentorship, and work and volunteer opportunities. People with lived experience of mental health challenges are strongly encouraged to apply to work with us!
OVERVIEW OF PROGRAM & POSITION
Since 2014, the MHASF's Peer-Run Warm Line has offered 1-on-1 emotional support, information, and referrals via phone and instant messaging to the Bay Area community and beyond. Operated exclusively by individuals with their own lived experience of mental health challenges, the Warm Line connects highly trained peer counselors with people seeking support for a wide array of concerns to help them build connections, trust, resourcefulness, and hope to support recovery now and prevent a crisis later.
The Warm Line Coordinator oversees the overnight operations of the Warm Line in collaboration with a team of fellow Coordinators, ensuring that both our participants and our peer counselors have a constructive, consistent, and high-quality experience with MHASF. The Coordinator works both on the front line and behind the scenes, being present to mentor and debrief with counselors, troubleshoot technical problems, and assist with taking calls and instant messages, while also partnering with the team on schedule, counselor training, database management, program development, outreach, recruitment, and hiring. We're seeking someone with a combination of peer support skills, supervisory or training experience, technical ability, and an understanding of the profound importance of peer-to-peer connections for emotional wellness. If you're enthusiastic about peer-run mental health services and want to make a broader impact on services through program coordination, you may be the person we're looking for.
CORE RESPONSIBILITIES
Call Center & Counselor Support:
Program Logistics & Development:
Events, Outreach & Recruitment:
The above job responsibilities are meant to be representative, not a comprehensive job description, and are subject to change depending on the needs of the program and MHASF.
REQUIRED QUALIFICATIONS
Full Time
Ancillary Healthcare
$99k-130k (estimate)
04/10/2024
04/08/2029
mentalhealthsf.org
BURLINGAME, CA
25 - 50
1947
DONNA WOLF
<$5M
Ancillary Healthcare
The Mental Health Association of San Francisco (MHASF) cultivates peer leadership, builds community, and advances social justice in mental health. We are a peer-led social justice community dedicated to progressive mental health issues for the past 70 years. We provide person centered support focused on building human connection and community development. Learn more about MHASF's programs here: http://mentalhealthsf.org/causes/ !