Under immediate to general supervision, the CARES Case Manager will provide support to the Police and Fire Clinical Coordinator. This position will focus on support services for the Community Assistance Referral and Educational Services (CARES) program, which targets individuals who are identified as the top utilizers of city emergency services. Direct services provided to referred individuals may include assessing needs, identifying gaps, advocating, and facilitating warm hand offs to needed services like mental health, healthcare, housing, recovery services, socialization, and legal assistance etc.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Review and evaluate referrals from The Tulsa Fire Department and community agencies.
• Participate in outreach at the direction of the Police and Fire Clinical Coordinator in order to build rapport with clients, sign appropriate releases of information, and assess needs.
• Identify gaps for clients and work with Police and Fire Clinical Coordinator to develop goals and objectives for individuals according to participants needs and preferences.
• Provide ongoing support, monitoring and coordination of services for each participant. This includes regular face-to-face meetings and/or phone calls with participants or on behalf of participants. 
• Complete necessary documentation and data collection per program requirements.
• Work within established data systems to evaluate participant improvement over time and monitor success of referral actions. Contribute to data entry, assessment, and reporting to support ongoing program development and community accountability.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor’s degree in social service/human services preferred or a relevant combination of education and experience. 
• Current Oklahoma License in one of the following preferred: Social Work or Case Management 
• Excellent organization and time management skills
• Must possess working knowledge of technology including Microsoft suite programs.
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to work closely with a multidisciplinary team that includes various partner agencies. 
• Possess clean MVR and valid Oklahoma Driver’s License.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Job will be performed in various settings including office, community, and outside environmental conditions.
• Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.) as well as verbal communications with individuals we serve.
• Required to work in areas inhabited by homeless persons, to include working in dirty environments and dealing with challenging individuals.
• Potential exposure to stressful and/or physically challenging situations that could result in risk to one’s safety.
• Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation and a valid Driver’s license.
• Ability to effectively communicate orally and in writing.
• Physical ability to lift and carry 50 pounds.
• Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
• Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
• Ability to safely and properly use office equipment.